Dohyun Kim
Uiwang
Summary
Having experience in customer service and urban planning developed through roles in both Korea and the U.S. Out going communication skills, problem-solving abilities, and the capacity to work effectively in diverse, fast-paced environments. Passionate about utilizing my background in urban plannings and GIS to contribute to forward thinking, customer-centric teams in the PCR Sales staff.
Overview
2
2
years of professional experience
Work History
Product Specialist
Kia Motors
08.2021 - 08.2022
- Educated customers about electric vehicles (EVs), addressing their questions, concerns, and dispelling misconceptions about EV technology
- Effectively communicated key product features, benefits, and company strategies, helping customers make informed purchasing decisions.
- Built strong customer relationships thorough active listening, providing tailored solutions to meet their needs and improving customer satisfaction.
- Enhanced communication skills by engaging with a diverse range of cutomers and adapting messaging to suit different customer backgrounds and levels of understanding
Customer Service Staff
Samsung C&T
01.2021 - 08.2021
- Provided exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive experience
- Communicated effectively with diverse groups of visitors, tailoring interactions to meet their individual needs and ensuring satisfaction
- Developed strong interpersonal skills thorough daily interactions with customers and collaborations with team members to enhance service quality
- Gained experience in handling high-pressure situations, maintaining professionalism and clear communication even in challenging circumstances
Education
Bachelor of Science - Urban Planning
University of Illinois At Chicago
Chicago 09.2022 -
Timeline
Bachelor of Science - Urban Planning
University of Illinois At Chicago
09.2022 -
Product Specialist
Kia Motors
08.2021 - 08.2022
Customer Service Staff
Samsung C&T
01.2021 - 08.2021
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