Excel
DOKUM KIM
Customer Service
Seoul
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
After Service Excutive
DeLonghi Korea
Seoul
02.2017 - Current
- Coordinate with external AS service partners to ensure smooth operations and efficient service delivery.
- Monitor the performance of external service agents, maintain regular contacts and conduct meetings to discuss service-related matters, and track key performance indicators.
- Prepare technical service manuals to provide comprehensive guidance for service partners and technicians.
- Conduct product technical training sessions for official service partners, ensuring their proficiency in handling repairs and maintenance.
- Manage spare parts orders of official service partners and support parts inventory management to ensure timely availability.
- Perform thorough checks of new product functionality and serviceability before the product launch, identifying and addressing any issues proactively.
- Assist customers by providing relevant information and technical guidelines, resolving queries, and offering support throughout their after-sales journey.
- Oversee the management of return products, including auditing and clustering returns, tracking inventory, and organizing reworks.
- Support and provide regular reports to the Service, Quality, and Certification Supervisor on activities, performance, and improvement opportunities.
- Conduct visits to official service partners to build strong relationships, address concerns, and identify areas for improvement.
- Manage customer complaints, ensuring timely resolution and proactive communication, while regularly reporting on complaint trends and resolutions.
Field Service Engineer
Cosys Tech
Seoul
02.2016 - 02.2016
- Conducted maintenance and repairs on PCB-related machines, including Plotters and Inspection Machines, ensuring their optimal functionality.
- Performed troubleshooting of malfunctions, quickly identifying and resolving technical issues to minimize downtime.
- Coordinated safety audits, ensuring compliance with relevant regulations and implementing necessary safety measures.
- Reported issues to suppliers located in Switzerland, China, Japan, and Taiwan, maintaining regular communication and facilitating efficient resolutions.
- Provided technical support to customers, addressing their queries, offering guidance, and resolving any technical issues they encountered.
- Installed and reinstalled machines as per customer requirements, ensuring proper setup and configuration.
- Managed the ordering and exchange of consumable parts, maintaining an inventory to ensure timely availability when needed.
Health and Safety Environment Manager
POSCO plantec
Seoul
12.2013 - 12.2015
- Coordinated with Foreign Managers to address safety issues, ensuring compliance with safety regulations and promoting a safe work environment.
- Managed workers of subcontractors, overseeing their adherence to safety protocols and providing guidance as necessary.
- Conducted walk-through safety inspections of the facility and workers, identifying potential hazards and implementing corrective measures.
- Reported non-compliance with safety procedures, documenting incidents and collaborating with relevant stakeholders to address the issues promptly.
- Conducted safety training sessions to educate employees and subcontractor workers on safety protocols, hazard identification, and emergency response procedures.
Aviation Mechanic Internship
Korean Airlines
Seoul
03.2011 - 03.2013
- Assisted in the Airframe Re-assembly
- Assisted in wheel change
- Assisted in removal of a/c wing inspection panel
- Performed passenger cabin inspection, water filter change
- Performed greasing of landing gears (nose, main)
- Performed minor repair on seats, interior structures
- Studying knowledge of aviation (electronics, engines, aircraft)
Education
B.A - computer software
Kachun University
02.2003 - 05.2010
Skills
Strong coordination and relationship-building abilities with external service partners
Additional Information
- License: (TOEIC/TOFLE/ ANY , Relevant license) Aviation Maintenance License (Korea) TOEIC (830) TOEIC SPEAKING (140, Level 6) IELTS (5.5 overall Academic)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved TAT
Software
Power point
Chat GPT
Timeline
After Service Excutive
DeLonghi Korea
02.2017 - Current
Field Service Engineer
Cosys Tech
02.2016 - 02.2016
Health and Safety Environment Manager
POSCO plantec
12.2013 - 12.2015
Aviation Mechanic Internship
Korean Airlines
03.2011 - 03.2013
B.A - computer software
Kachun University
02.2003 - 05.2010
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