Donald J. Morris
Area Head Taiwan & Korea
Seoul
Overview
30
30
years of professional experience
7
7
Certifications
5
5
Languages
Work History
Area Head Korea & Taiwan
Cathay Pacific Airways
08.2023 - Current
- Planned and implemented growth strategies.
- Revamped outdated operational procedures which positively impacted overall workflow efficiency within the area.
- Analyzed key performance indicators to identify trends and areas for improvement within the department.
- Streamlined internal communication channels, facilitating improved information sharing among employees.
- Managed vendor relations, negotiating contracts to secure favorable terms for the company.
- Trained and mentored team of 5000 staff focused
- Boosted employee morale by recognizing outstanding contributions from team members during monthly meetings (TNPS 20% > 80%)
- Enhanced employee engagement through regular performance reviews, feedback sessions, and professional development opportunities.
Country Manager Philippines
Cathay Pacific Airways Limited (CX)
08.2021 - 08.2023
- In charge of running Cathay Pacific Airways Limited in the Philippines. This includes engineering, airport operations, cargo, commercial and people team.
- Established strong relationships with key industry players for business growth and expansion.
- Increased market share by developing and implementing effective sales strategies.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Coached and mentored team members, fostering a culture of continuous learning and development.
Crew Services Manager
Cathay Pacific Airways Limited (CX)
01.2018 - 01.2021
- In charge of the following departments; The whole Operational Departments this includes Food and Beverage, Rooms Division, Security, Engineering and Quality and Control Department.
- Hotel features 700 Rooms, 6 F&B Outlets, 10 Conference Rooms, Fitness Center, Swimming Pools.
- Replacement of the General Manager while absent.
Flight Crew Service Delivery Manager
Cathay Pacific Airways Limited (CX)
01.2015 - 01.2018
- In charge of the following departments; The whole Operational Departments this includes Food and Beverage, Rooms Division, Security, Engineering and Quality and Control Department.
- Hotel features 700 Rooms, 6 F&B Outlets, 10 Conference Rooms, Fitness Center, Swimming Pools.
- Replacement of the General Manager while absent.
Resident Manager
Intercontinental Hotel Group (IHG)
01.2013 - 01.2015
- In charge of the following departments; The whole Operational Departments this includes Food and Beverage, Rooms Division, Security, Engineering and Quality and Control Department.
- Hotel features 700 Rooms, 6 F&B Outlets, 10 Conference Rooms, Fitness Center, Swimming Pools.
- Replacement of the General Manager while absent.
Executive Assistant Manager
Holiday Inn Resort Penang, Malaysia
01.2011 - 01.2013
- Company Overview: www.ihg.com
- In charge of the following departments; The whole Operational Department this includes Food and Beverage, Rooms Division, Security, Engineering and Quality and Control Department.
- Hotel features 356 Rooms, 2 Restaurants, 6 Conference Rooms, Fitness Center and Swimming Pools.
- Replacement of the General Manager while absent.
Task Force; Front Office Manager
Intercontinental Grand Standford Hong Kong
01.2010 - 01.2011
- Company Overview: www.ihg.com
- In charge of the following departments; Front Office, Guest Relations, Concierge, Club Lounge, Instant Service Center and Airport Representatives. Hotel features 576 Rooms, 4 Restaurants, 4 Conference Rooms, 2 Spa’s, Fitness Center and Swimming Pool.
- Recruited to improve service standards as well as quality standards according to the IHG Policies, Guest Satisfaction Tracking System as well as Mystery Shopper.
Director of Rooms
Crowne Plaza Kaohsiung E-Da World
01.2009 - 01.2010
- Company Overview: www.ihg.com
- Director of Rooms at IHG Crowne Plaza Kaohsiung E-Da World, Kaohsiung Taiwan
- Opening of Crowne Plaza Kaohsiung E-Da World, Taiwan.
- Hotel features 656 Rooms, 5 Restaurants, 2 Ballrooms, 20’000 m2 Convention centre, Tea Tree Spa, Sauna, Kurhaus, Indoor and Outdoor Pools, Fitness Center, Kids club and Tennis courts. Hotel is part of E-Da World.
- Supervising the overall activities of Front Office, Housekeeping, Laundry, Recreation, Health Club and Tea Tree Spa.
- Procurement; ordering operating equipment / supplies, obtaining quotations, confirming samples, finalizing / summarizing FF&E, HOES budget reviewed, tender process, down payment and confirmation of orders and delivery
- Recruitment; manning guide / organization chart, salary scale, compensation and benefits, recruitment schedule, obtained company approval, placed recruitment ads, interviews, final selection, letter of intention / employment agreement and confirming starting date of rank and file
- Training; customize P/P’s and SOP’s, customize departmental training plans, system training; Holidex System Training; Priority Club Rewards, system training and trial run; Property Management System.
- Opening Processes; punch list, risk management, cleaning, exterior and interior signage, set-up, dry run, trial and error
- Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments.
- Consults with Department Heads and General Manager on an ongoing basis.
- Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
- Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.
Hotel Manager
The (Regent Formosa) Splendor Hotel
01.2006 - 01.2009
- Company Overview: www.thesplendor-tc.com
- Hotel Manager at The (Regent Formosa) Splendor Hotel, Taichung Taiwan
- Room Division Manager 2007 - 2008
- Front Office Manager 2006 - 2007
- Decreased staff turnover by 40%.
- Implemented a detailed Standard Operations Procedures (SOP’s) Manual.
- Implemented Yield Management
- Implemented theme rooms and new promotional / marketing activities
- Implemented a language bonus system for employees.
- Opened an Executive Lounge for our VIP Guests.
- Implemented a Return Guest Promotion Plan.
- Organized various seminars / trainings for staff.
- Budget / sales figures were kept in line with the company’s objective.
- Built a strong relationship between staff, management team and guests.
- Increased online sales and created an online hotel booking system.
Front Office Supervisor
Hilton Hotels
01.2004 - 01.2006
- Company Overview: www.hilton.com
- Five Star Airport Hotel, Hilton Schiphol Amsterdam, The Netherlands
- All-round experience including, check in / out, guest complaint handling, supervising staff, budget control, administration, yield management, trainings.
Management Internship Front Office / Sales Executive
Fraser Suites Serviced Residences
01.2003 - 01.2004
- Company Overview: www.fraserhospitality.com
- Serviced Residences, Seoul South Korea
- Successfully targeted new accounts “ING, ABN AMRO Bank, Netherlands Embassy”
- Developed and executed various training programs.
- Organized various activities for our long-staying guests
- Enhance and deepen the relationships between the hotel and the guests
Restaurant Supervisor
Independent / Non Group
01.2000 - 01.2003
- Operational Restaurant Supervisor in a famous and upscale restaurant in The Netherlands.
Internship Front Office
Radisson SAS Hotels
01.1999 - 01.2000
- Internship at the Radisson SAS Portman Hotel, London and Radisson SAS Parklane, Antwerp
- All-round experience including, check in / out, guest complaint handling, administration work.
Restaurant Waiter / Supervisor
Independent / Non Group
01.1996 - 01.2000
- Operational Restaurant Waiter / Supervisor
Education
Bachelor Degree - Hospitality Management
Hotelschool The Hague, International University for Hospitality Management
01.2004
Certificate Secondary Hotel and Catering Education - undefined
Hotel Management School “Spijker”
01.2000
Skills
Branch operations
Certification
Wine Qualifications Vinologie Exam (www.hotelschool.nl) 2003
Interests
Date of birth: 26th July 1980, Marital status: Married, Nationality: Dutch / British, Interests: Scuba diving, tennis, field hockey, sailing and literature
PERSONAL
References available upon request.
Accomplishments
- Supervised team of 500+staff members.
- Achieved new pension & retirement scheme, new pay mechanismtasks.
Affiliations
Board Member Dutch Chamber of Commerce Korea
Rotary International Club Seoul
Timeline
Area Head Korea & Taiwan
Cathay Pacific Airways
08.2023 - Current
Country Manager Philippines
Cathay Pacific Airways Limited (CX)
08.2021 - 08.2023
Crew Services Manager
Cathay Pacific Airways Limited (CX)
01.2018 - 01.2021
Flight Crew Service Delivery Manager
Cathay Pacific Airways Limited (CX)
01.2015 - 01.2018
Resident Manager
Intercontinental Hotel Group (IHG)
01.2013 - 01.2015
Executive Assistant Manager
Holiday Inn Resort Penang, Malaysia
01.2011 - 01.2013
Task Force; Front Office Manager
Intercontinental Grand Standford Hong Kong
01.2010 - 01.2011
Director of Rooms
Crowne Plaza Kaohsiung E-Da World
01.2009 - 01.2010
Hotel Manager
The (Regent Formosa) Splendor Hotel
01.2006 - 01.2009
Front Office Supervisor
Hilton Hotels
01.2004 - 01.2006
Management Internship Front Office / Sales Executive
Fraser Suites Serviced Residences
01.2003 - 01.2004
Restaurant Supervisor
Independent / Non Group
01.2000 - 01.2003
Internship Front Office
Radisson SAS Hotels
01.1999 - 01.2000
Restaurant Waiter / Supervisor
Independent / Non Group
01.1996 - 01.2000
Certificate Secondary Hotel and Catering Education - undefined
Hotel Management School “Spijker”
Bachelor Degree - Hospitality Management
Hotelschool The Hague, International University for Hospitality Management
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