Dong Ju Kim

• Demonstrated expertise in the management of technical resources, such as hardware, software, networks, databases, and applications.
• Managed relationships with local vendors, and handled IT invoice and procurement processes, streamlining purchasing and expense tracking for hardware, software, and services.
• Coordinated cross-functional teams consisting of developers, architects, and testers for the successful implementation of IT infrastructure initiatives.
• Performed regular IT asset inventory management, tracking devices, software licenses, and peripherals to comply with company policies and budgeting requirements.

Achievements

• Improved incident response times by streamlining support workflows and proactively monitoring IT systems.
• Upgraded and migrated legacy systems to updated hardware and software platforms, achieving a 99% user adoption rate and minimal downtime.
• Successfully restored data and functionality for users affected by critical system failures, maintaining business continuity with minimal disruption.

• Troubleshot software issues by utilizing debugging tools, logs and other diagnostic techniques.
• Resolved escalated customer service issues in a timely manner, ensuring satisfaction of end-users.
• Performed installation, configuration, customization and maintenance of application systems.
• Prepared reports or correspondence concerning project specifications, activities or status.

• Organised variety of PowerPoint slides, quizzes, tests.
• Played an important role in assisting the main lecturer to provide a smooth class to the students.