DongJu Youn
Technical Support Engineer
Yongin-Si
Summary
Flexible Technical Support Engineer with 8 years of experience helping clients maintain smooth operations. Expertise in wireless router systems and NAS environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Technical Support Engineer
EFM Networks
Yongin-Si
08.2014 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Computer Engineering
Seoul Digital University
Seoul, South Korea 08.2015 - 02.2017
Skills
Network Engineering
undefinedTimeline
Bachelor of Science - Computer Engineering
Seoul Digital University
08.2015 - 02.2017
Technical Support Engineer
EFM Networks
08.2014 - Current
Similar Profiles
Michael ZappiaMichael Zappia
Gym Owner and Head Coach at EFM Bella VistaGym Owner and Head Coach at EFM Bella Vista
Charlotte HasenkamCharlotte Hasenkam
Internal Account Manager at EFM LogisticsInternal Account Manager at EFM Logistics
ENRIQUE B. LARAENRIQUE B. LARA
Manager/Project Manager/Owner at EFM 2012 PROPERTIES INCManager/Project Manager/Owner at EFM 2012 PROPERTIES INC