Dooyeon Lee
Customer Service Engineer / Sales Engineer
Seoul
Summary
Well-qualified multi-tasker proficient in delivering excellent customer experience and developing AOPs. Highly motivated, goal-oriented and dedicated to customer satisfaction. Skilled in communication, coordinating documentation, sales plan development, distributor management and handling payments.
Overview
8
8
years of post-secondary education
2
2
Certifications
Work History
Customer Service Engineer / Aftermarket
Ingersoll Rand / Gardner Denver Korea
4 2019 - Current
- Answered Technical Inquiries promptly
- Prepared & Submitted spare parts Techno-Commercial offers
- Managed global distributors, Malaysia, Indonesia, Kenya, Iraq, Bahrain, Saudi Arabia, Latin America
- Discovered & developed new devoted distributors in Indonesia and Kenya
- Hamriyah Project, Project Engineer & Coordinator(2022 Mar to 2022 Dec)
- Have experience in Tendering Engineer, participated in three major tenders and awarded with all from Kenya and Bahrain Oil & Gas, Power Plant companies
- Have experience in Global Operation Plan Coordinator EPS Aftermarket division, Overseas sales
- Led Kick-off Meeting & TE Meeting
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Contributed to company growth by identifying potential upsell opportunities during routine servicing engagements.
Education
Bachelor’s in Industrial Engineering -
INHA University
01.2010 - 04.2018
Skills
Customer service expert
Cultural Awareness
Teamwork and Collaboration
MS Office
Sales Support
Escalation management
User Training
Distributor Management
Annual Operation Plan & Sales tool
Certification
Moonseosilmusa - National Certi for Document Handling
Accomplishment
President at Student’s Council, QISS int’l high school – 1 yr, Facility Manager at Student’s council at INHA University – 1 yr, Geothermal PP application in Korea, Renewable / Sustainable Energy, Clean air, can city buses contribute? Applying HEPA filter in front of city buses(Design change), Awarded with Annual Pride Award for two times, in 2019 and 2020, Market growth – Order & Sales number increased by 200%, Customer Connectibility Survey(Online anonymous survey) Customer Satisfaction Field, 31 out of 31 responses were “Extremely Satisfactory"
Technical Profile
True, True, True, True, True
Languages
Korean
Native language
English
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Japanese
Beginner
A1
Spanish
Beginner
A1
Timeline
Bachelor’s in Industrial Engineering -
INHA University
01.2010 - 04.2018
Customer Service Engineer / Aftermarket
Ingersoll Rand / Gardner Denver Korea
4 2019 - Current
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