Doo Hwan Chung

Responsibilities

• OOG/Break Bulk/Special Cargo/Reefer/Project/EPC/Food & Beverage
• Define each account plan, trace performance, build up healthy pipeline
• Evaluate commercial mapping and execute MR Sales planning
• Account planning in CRM/SFDC
• Prepare and conduct/review customer visit, report, and follow up on Sales call
• Manage contracts for MR customers (proposal, negotiation, closing)
• Drive CU business for foreign MRs and adhere to push pull initiative
• Feed market intelligence
• Deliver clear direction to Sales Coordination team to enable smooth communication with TM

Achievements

• Best Employee Award received in 2023 (AKR)
• REEFER record volume achieved in AKR while developing local heroes, SMILES 7.

- AKR : 23'YTD 6,305 TEU vs. 20'YTD 1,226 TEU, +414% volume growth

- SMIELS 7 : 23'YTD 2,503 TEU (40% of AKR total performance)

Customer Solutions Sales Representative - Maersk Korea

Responsibilities

• Identify all relevant logistics & service opportunities by leading entire Maersk Korea Sales team in the assigned target accounts

• Ensure further solutions sold are fully scoped with robust pre and post Sales engagement and commitment

• Provide visibility of status and actions taken / to be taken for all relevant internal/external stakeholders

• Accountable for ongoing project tracking, developments, SOP changes and commitments arising from customer interactions

• Various logistics & service project engaged : Trade Finance, DDGs WnD

Key Client Manager - Maersk Korea

Responsibilities

• Accountable for Hyundai Motor Group and Hyundai Glovis

• Execute commercial strategy applying longer term plans towards reaching Sales target

• Develop customer value propositions for Automotive industry

• Manage customer segmentation and maintain a desirable share of wallet

• Monitor adherence to Hyundai Motor tender nominations, commitments, terms and conditions

Customer Experience Partner - Safmarine Korea

Responsibilities

• Accountable for LG group and Pantos

• Ensure to provide sustainable customer service to LG group and relevant solutions

• Responsible for all export/import/cross trade of containerized shipping and logistics

• Review/improve SOP for better customer experience

• Provide value propositions for customs clearance, logistics, operations, documentation.

• E-commerce promotion, VOC/survey management and revenue management

Responsibilities

• Accountable for SR (Synthetic Rubber) industry and major BCO's overseas sales/purchasing/production team (LG Chem., KKPC, Lotte Ube, Kumho Polychem.)

• Sales budget, forecast management

• Rubber (Natual/Synthetic) market intelligence, performance tracking and report to country manager, vertical head

• Troubleshooting in terms of import/export process, customs clearance, and storage operation

• Manage new/existing SR contract (demo, trial, trip, term)

• Develop new SR business or new industry

Responsibilities

• Commodity focal : Chemical, Cotton

• Responsible for all Korea Export/Import commercial pipeline

• Accountable for major global Chemical clients (Exxonmobil, Dow/Dupont, Chemours, Albermarle)

• Comprehensive analysis for market intelligence, trend to lead target trade

Achievements

• SCM consultant for Maersk Line Korea employees (SCM, global trade digitalization, blockchain), Jan-Jun 2018

• Dow Chemical Asia Pacific - WMS tender partipation with Damco Korea (in line with logistics integration strategy)

Responsibilities

• Trade focal : Pacific, Ocean

• Commodity focal : Hay, Wastepaper, Grain

• Push-pull Sales work, defend/expand/target both controlled/non-controlled business

• Regular country to country call, Sales lead activities

• Controlling major BCOs (manufacturer) for commercial pipeline

• Comprehensive analysis for trade/commodity/price owner/consignee mapping

Achievements

• Top talent in Maersk Line Korea for over 4 years (personal appraisal : top scorer)

• Achieved Sales target volume/revenue by 30-35% for 4 years in a row

• Hay record volume increase by 646% from 2014 to 2017 year (14' YTD 1,500 FFE → 17' YTD 9,700 FFE)

• Biggest controlled business contributor among team target, by 40% portion (5,000 FFE)

• Various project participation (equipment/operational cost saving, free time standization, local surcharge simplification)

• Having C-level mentoring, executive sponsorship

My clients

• Local : Posco, Jeonju Paper, Moorim Paper, Seoul Dairy Coop, LS Nikko, KT&G, Dongsuh Foods, Eagon Industry

• Global : Nestle, Volvo, Daimler, BMW, UPM, Exxon Mobil, US Military

Responsibilities

• Trade focal : Latin America, Africa, North Europe, Mediterranean

• Commodity focal : Chemical

• Controlling biggest volume contributor/FWDR of Taewoong Logistics in Chemical

• Global/Local Chemical market intelligence deep-dive analysis

• Major pricing lead for Chemical tender negotiation among entire Sales team

• Chemical customer, key stakeholder mapping, ensure to achieve Sales target, trace volume commitment

• Various value proposition for Chemical clients

Achievements

• Achieved record volume with Taewoong Logistics, 19,000 TEU per year, 2012

• Received trophy for winning West Coast of South America growth promotion award, 2013

• Received appreciation plaque from president, Mr. Han, Taewoong Logistics, 2013

• CPIM consultant for all Maersk Korea (CPIM certificate), Sep 2012 - Jun 2013

• Various Green-belt project participation (1. US West Coast product re-design : SOW increase 8% → 10%, 2. Glovis downfall minimization : 10% decrease)

My clients

• Lotte Chemical, Kumho Petrochemical, Hanwha Chemical, Taewoong Logistics, Lotte Global Logistics

Responsibilities

• Trade : Intra Asia, India continent, Middle East

• Dry, CKD, Special (OOG/DG, Reefer), Project cargo sales/quotation management

• Controlling routing, capacity, allocation, rolling, COD

• Long term/short term/spot quotation, quote below approval negotiation for various tender

• Manage overdue/outstanding cases

Achievements

• Project cargo handling - LCD panel component delivery (CY + BB)
- period : 3 months
- exporter : DMS (shipper) / importer : Chunghwa Picture Tubes / forwarder : CRS
- volume : 20'dry x 2, 40'hdry x 15, 20'FR x 2, 40'FR x 40
• Achieved record volume for used-car/Cebu, wastepaper/Huanpu, Kaohsiung, CKD/Jarkarta
• Completed the training course of IMDG Code 34-08 (DG cargo handling)

Responsibilities

• PR/PPL/Promotion/AD management to media

• Movie product line-up management

• Market survey execution/analysis using SPSS tool

• SWOT analysis, supporting segmentation/targeting/positioning