Doyeon Yu
Incheon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager (Customer Satisfaction Instructor)
Lotte Department Store
07.2022 - 12.2023
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Front Desk Agent
Ramada Hotel
06.2021 - 06.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor Of Business Administration - Credit Banking System
National Institute For Lifelong Education (NILE)
South Korea02.2024
Bachelor Of Arts In Tourism -
Soongeui Women’s College
Seoul South Korea02.2023
Bachelor Of Arts In Airline Services - Did Not Complete Due To Course Transfer
Doowon Technical University
South Korea02.2020
Skills
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
Certification
Qualifications
JUN 12 2022 Professional Customer Satisfaction Instructor
MAR 2022 - JUN 2022
DISC Communication Course
Workplace Sexual Harassment Prevention Training Instructor Course
International Manner Coaching Course
Gamification training Course
Image Making Coaching Course
Self-Leadership Coaching Instructor Course
Service Communication Coaching Instructor Course
Professional Speech Instructor Course
Job Stress Management Coaching Course, PAR
Workplace bullying prevention training instructor course
Timeline
Service Manager (Customer Satisfaction Instructor)
Lotte Department Store
07.2022 - 12.2023
Front Desk Agent
Ramada Hotel
06.2021 - 06.2022
Bachelor Of Business Administration - Credit Banking System
National Institute For Lifelong Education (NILE)
Bachelor Of Arts In Tourism -
Soongeui Women’s College
Bachelor Of Arts In Airline Services - Did Not Complete Due To Course Transfer
Doowon Technical University
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