Word
Narae Jeong
Sr. Program Management Specialist
Uijeongbu-si,41
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced Project leader or planning part manager with over 9 years of experience in E-commerce . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Manager / O4O Marketing Team
LOTTE Department Store
Seoul, Republic of Korea
06.2017 - Current
- Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked closely with General manager, Server/APP developer, and designer to maintain optimum levels of communication to effectively and efficiently complete projects.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Senior Consultant / UX Consulting Team
e . motion Global Inc
Seoul, Republic of Korea
04.2015 - 04.2017
- Determined areas for improvement and implemented processes to alleviate problems.
- Evaluated clients' needs and created plan of action to provide solutions.
- Supervised 4 employees during Operation of SKT Phone's "Dobong" version in charge of planning the search part UI/UX projects, identifying areas in need of improvement and implementing plans to rectify issues.
- Contributed to continuous improvement of Lotte and Shilla Duty Free Shop China Mall Improvement Project based on learning from ideas, client implementation, and previous experiences.
- Directed work completed by team of 4 consultants.
Assistant Manager / Business Planning Team
Wizardlab
Seoul, Republic of Korea
04.2014 - 11.2014
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Manager / UX Planning Team
Monochrome
Seoul, Republic of Korea
01.2014 - 03.2014
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
Contract Worker / Global Supplies Sales Team
Hyundai Mobis
Seoul, Republic of Korea
10.2010 - 10.2012
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Oversaw daily operations to ensure high levels of productivity.
Internship Student / UX Lab
NHN
Bundang, Republic of Korea
09.2008 - 11.2008
- Produced high-quality documents and presentations for internal and customer-facing needs.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Achieved management recognition by designing and implementing special project during internship.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Education
Bachelor of Arts - Design And Visual Communications
Handong University
Pohang, Gyeongsangbuk-do 02.2004 - 02.2009
High School Diploma -
Beijing Shiqing High School
Beijing, China 09.2001 - 05.2003
No Degree -
Beijing International School of Singapore(BISS)
Beijing, China 02.2000 - 05.2001
Skills
Marketing team leadership
Additional Information
- On-off linkage (O4O) Lotte Department Store APP service planning, UI/UX, and platform construction.
- Experienced in registering/exhibiting online products and managing coupons linked to offline stores.
- Google GA and customers, and many experiences in improving the experience of UI/UX customers based on DATA-based UI/UX customer experience.
- Starbucks Coffee Korea Mobile APP Advanced Maintenance Operation Proposal Experience
- Experience in various distributions and the largest duty-free shops in Korea (Lotte, Shilla, HDC Shilla Duty Free) E-commerce practice.
- Establishing systems such as distribution/management of duty-free shops, product exhibition, order/payment process, and expertise in beauty categories and products through the Shilla Duty Free China Mall (online) construction project.
- Integrated current issues identification (communication) and problem-solving capabilities based on various planning/consulting-related work experiences and Chinese language skills.
Software
Excel
Powerpoint
Interests
Improving customer experience
Data analysis
Timeline
Manager / O4O Marketing Team
LOTTE Department Store
06.2017 - Current
Senior Consultant / UX Consulting Team
e . motion Global Inc
04.2015 - 04.2017
Assistant Manager / Business Planning Team
Wizardlab
04.2014 - 11.2014
Manager / UX Planning Team
Monochrome
01.2014 - 03.2014
Contract Worker / Global Supplies Sales Team
Hyundai Mobis
10.2010 - 10.2012
Internship Student / UX Lab
NHN
09.2008 - 11.2008
Bachelor of Arts - Design And Visual Communications
Handong University
02.2004 - 02.2009
High School Diploma -
Beijing Shiqing High School
09.2001 - 05.2003
No Degree -
Beijing International School of Singapore(BISS)
02.2000 - 05.2001
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