Ekaterina Min
Retired Student
Seoul
Summary
Dedicated student with experience in serving and is a certified barista. A passionate artist with expertise in writing, creating, drawing, singing, acting, and performing. Great communication, problem-solving, negotiation skills and attention to detail. Multi-lingual third culture individual (TCI) of Russian and Chines ethnicity and South Korean nationality with a wide perspective of the world and knows how to approach all kinds of people with various backgrounds from different cultures. Very adaptable, compassionate, hard-working, great listener, and fast learner. A passionate previous under-graduate student at Rutgers University who is yearning for more work experience and opportunities to learn and grow.
Overview
3
3
Certifications
5
5
Languages
Work History
Hotel Server
Four Seasons Hotel
05.2019 - 06.2019
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Education
Bachelor of Arts - English Literature
Rutgers University
New Jersey 04.2001 -
High School Diploma -
Seoul Foreign School
Seoul 04.2001 -
Skills
- Foreign languages
- Writing skills
- Customer service skills
- Attention to detail
- Presenting in front of large audiences
- Communication skills
- Problem-solving skills
- Organization and cleanliness
- Creativity
- Interpersonal skills
- High emotional intelligence
- Time management
Additional Information
Volunteered at a local cat shelter; cleaned shelter amenities, took care of kittens and cats, worked with the shelter owners, worked on a fixed schedule, raised money for the shelter and ran logistics and financial profits, started a school club for the shelter, recruited more volunteers, created a new schedule with student volunteers, spread awareness for sheltered cats and started adoption consultations. September 2018 - May 2021
Went on a service trip in Laos as well as the Philippines. Cleaned local areas, helped build a school, interacted with locals, gained awareness about culture and current state of Laos and the Philippines. February 2018, February 2019
Certification
European Universal Coffee Association: Barista Skill Basic
Timeline
European Universal Coffee Association: Barista Skill Expert
06-2023
European Universal Coffee Association: Latte Art Design Basic
06-2023
European Universal Coffee Association: Barista Skill Basic
05-2023
Hotel Server
Four Seasons Hotel
05.2019 - 06.2019
Bachelor of Arts - English Literature
Rutgers University
04.2001 -
High School Diploma -
Seoul Foreign School
04.2001 -
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