Emma Sun Va Begue
Seoul
Summary
Customer-focused Retail Consultant known for productivity and efficient task completion. Specialize in sales strategy, customer relationship management, and inventory control. Excel in communication, problem-solving, and adaptability to ensure positive client experiences and successful sales outcomes.
Overview
9
9
years of professional experience
Work History
Retail Consultant
DARTY-FNAC
Marseille
01.2024 - 12.2024
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers with selecting merchandise based on individual needs and preferences.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Sales Specialist
Hubside
Marseille
01.2023 - 01.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Business Operations Manager
Starbucks Coffee
Marseille
01.2019 - 12.2023
- Generated activity reports for grant monitoring (CA, ADT, TM, PLH, TPLH...).
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed business performance data and forecasted business results for upper management.
French Language Teacher Assistant
Cheongbuk University
Cheongju
01.2018 - 01.2019
- Evaluated and processed recoil data seeking enhancements.
- Compiled multidimensional cultural and educational resources for students to expand knowledge of key topics beyond classroom limitations.
- Provided feedback on writing assignments using appropriate grammar conventions according to French language style guides.
- Developed and implemented a variety of instructional strategies to meet the needs of diverse learners.
- Tutored students requiring additional assistance and exam preparation.
- Engaged students in communicative language activities including role plays, debates, dialogues, to improve fluency in speaking French.
- Attended professional development workshops related to the teaching of foreign languages.
Museum Visitor Experience Interviewer
Mucem
Marseille
01.2017 - 01.2018
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Provided feedback to candidates after their interviews were complete.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
French Language Teacher Assistant
Kyunghee University
Suwon
01.2016 - 01.2017
- Maintained accurate records of grades for each student's performance in classwork and assignments.
- Developed and implemented a variety of instructional strategies to meet the needs of diverse learners.
- Created assessments such as quizzes, tests, essays, and presentations to evaluate student comprehension levels.
- Educated students about foreign cultures through immersive activities.
Education
Master 1 Linguistics Sciences (FLE) - Teaching French as a Second or Foreign Language
Aix-Marseille University
Aix-en-Provence01.2018
University Diploma in French Foreign Language Teaching - Linguistics Sciences
Aix-Marseille University
Aix-en-Provence 01.2017
TOPIK - TOPIK II
Aix-Marseille University
Aix-en-Provence01.2016
Bachelor’s Degree in Trilingual Studies (Foreign Languages, Literatures, And Civilizations) - Foreign Languages, Literatures, And Civilizations
Aix-Marseille University
Aix-en-Provence01.2016
French Baccalaureate – Literary Track (Baccalauréat L) - Literature, English and Art Specialty
Lycée Victor Hugo
Marseille01.2016
Skills
- Sales analysis
- Visual merchandising
- Customer engagement
- Inventory management
- Market trend analysis
- Customer service
- Interpersonal communication
- Team leadership
- Marketing strategies
- Friendly and helpful
Affiliations
- Chess (school chess medalist)
- Archery
- Gym
- Pilates
- Writing
- Reading
- Drawing
LANGUAGES
French
First Language
English
Proficient (C2)
C2
Korean
Intermediate (B1)
B1
Vietnamese
Intermediate (B1)
B1
Spanish
Elementary (A2)
A2
Timeline
Retail Consultant
DARTY-FNAC
01.2024 - 12.2024
Sales Specialist
Hubside
01.2023 - 01.2024
Business Operations Manager
Starbucks Coffee
01.2019 - 12.2023
French Language Teacher Assistant
Cheongbuk University
01.2018 - 01.2019
Museum Visitor Experience Interviewer
Mucem
01.2017 - 01.2018
French Language Teacher Assistant
Kyunghee University
01.2016 - 01.2017
Master 1 Linguistics Sciences (FLE) - Teaching French as a Second or Foreign Language
Aix-Marseille University
University Diploma in French Foreign Language Teaching - Linguistics Sciences
Aix-Marseille University
TOPIK - TOPIK II
Aix-Marseille University
Bachelor’s Degree in Trilingual Studies (Foreign Languages, Literatures, And Civilizations) - Foreign Languages, Literatures, And Civilizations
Aix-Marseille University
French Baccalaureate – Literary Track (Baccalauréat L) - Literature, English and Art Specialty
Lycée Victor Hugo
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