ERIC HAYOUNG NDULU
Computer Engineer And Customer Service Manager
Pyeongtaek,41
Summary
Hello, my name is Eric Hayoung Ndulu.I have majored in computer science and engineering at Sunmoon University in south Korea. I was born in the Democratic Republic of Congo(DRC), where I completed my high school studies in math and physics and started college majoring in economics. I am a very quiet person with strong will, determination and sense of humor. I have interest in playing soccer, basketball, piano and guitar. Even though I am a French native speaker, I am able to fluently speak English and Korean. With 5 years of experience working as a computer engineer and customer service, I have improved my knowledge in equipment installation. With my ability of fluently speaking French I hope to be the perfect suit for your company and help you widen your vision by interacting with customers around the world.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Field Engineer
PHOENIXON CONTROLS
09.2023 - Current
- Installed and repaired [EV vehicles Battery testing equipment], on clients' premises..
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Checked safety practices and integrity of PPE.
Computer and Software Engineer
FITO
7 2017 - 7 2021
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Inspected equipment, assessed functionality, and optimized controls.
Computer software engineer
PAMTEK
03.2022 - 09.2023
- Delivered high-quality software documentation, facilitating seamless collaboration among team members and endusers.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Tested functional compliance of company products.
Senior Field Engineer
INTEKPLUS
02.2022 - 03.2023
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Identified major issues that could arise and provided solutions for these problems.
Education
Sunmoon university - Computer science
Sunmoon University
South Korea 03.2013 - 02.2017
Skills
Field Service Support
Computer software repair
Technical Support
Software Installation
Team Collaboration
Equipment Maintenance
Personal Information
- Age: 33
- Hobbies: Basketball
- Date of Birth: 03/25/90
Timeline
Senior Field Engineer
PHOENIXON CONTROLS
09.2023 - Current
Computer software engineer
PAMTEK
03.2022 - 09.2023
Senior Field Engineer
INTEKPLUS
02.2022 - 03.2023
Sunmoon university - Computer science
Sunmoon University
03.2013 - 02.2017
Computer and Software Engineer
FITO
7 2017 - 7 2021
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