Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

Erica roten

Busan

Summary

Combat Action Awarded Veteran with Dynamic Expeditionary Management with the United States Navy, skilled in operations and ethical leadership. Successfully optimized budgets and developed contingency plans, enhancing mission efficiency. Proven ability to coach and mentor teams, fostering personal development and accountability. Recognized for improving expedition success through strategic post-mission analysis and feedback integration.

Overview

21
21
years of professional experience

Work History

Expeditionary Manager

United States Navy, USN
06.2023 - Current
  • Oversaw the development of detailed itineraries and schedules for expeditions, balancing time constraints and client needs.
  • Handled crisis situations effectively by developing contingency plans in advance, ensuring minimal disruption during unexpected events.
  • Facilitated cross-functional collaboration between departments, leading to more efficient use of resources during missions.
  • Optimized budget management by monitoring expenses closely throughout the duration of each project.
  • Evaluated expedition success through post-mission analysis and feedback from participants, resulting in continuous improvement initiatives.
  • Negotiated contracts with service providers to ensure cost-effective solutions for travel arrangements and accommodations.
  • Coordinated logistics for complex international expeditions, maintaining communication with local authorities and stakeholders.

Leadership Instructor

United States Navy, USN
10.2023 - Current
  • Designed interactive lesson plans tailored to specific groups, fostering a strong foundation in leadership principles.
  • Organized annual Leadership Retreats, coordinating logistics and overseeing a variety of skill-building activities for participants.
  • Conducted ongoing assessments of program effectiveness, refining content and delivery techniques for optimal results.
  • Maintained detailed records of participant progress, enabling timely intervention when necessary to address learning gaps.

Operations Manager

United States Navy, USN
03.2019 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Conducted regular risk assessments to identify potential vulnerabilities and develop appropriate countermeasures.
  • Led incident investigations and debriefs, identifying areas of improvement and implementing corrective actions as needed.

Sexual Assault Victim Advocate

United States Navy, USN
10.2020 - 06.2023
  • Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
  • Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
  • Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
  • Educated community members on sexual assault prevention, contributing to increased awareness and bystander intervention.

Physical Security Officer

United States Navy, USN
09.2017 - 03.2019
  • Collaborated with management to develop comprehensive training programs for new security personnel, ensuring consistency in performance standards.
  • Maintained detailed logs of all incidents and activities within the facility, providing valuable data for future improvements in security measures.
  • Contributed to a positive workplace culture that prioritized safety and security while fostering respect and collaboration among all team members.
  • Assisted in the development of annual security budgets by providing input on necessary resources, personnel, and equipment based on current needs and potential risks.
  • Enhanced building security by conducting regular patrols and identifying potential risks.
  • Ensured a secure environment through continuous CCTV monitoring and timely response to alarms.
  • Served as a key member of emergency response teams during drills or actual events, helping to ensure a coordinated approach to safety and crisis management efforts.

Security Operations Supervisor

United States Navy, USN
08.2016 - 09.2017
  • Managed budget allocations efficiently while ensuring appropriate resources were available for necessary equipment upgrades or personnel training initiatives.
  • Continuously updated emergency response plans to reflect changing circumstances or lessons learned from previous incidents.
  • Reduced incidents of theft and vandalism by conducting regular security audits and adjusting strategies accordingly.
  • Streamlined communication between departments by establishing clear reporting protocols for all members of the organization regarding security-related matters.
  • Trained security personnel in proper techniques and tactics for optimal performance during routine operations and crisis situations.

Force Protection Officer

United States Navy, USN
03.2015 - 08.2016
  • Held accountable for safeguarding classified information while enforcing strict adherence to established policies and procedures.
  • Reduced incidents of theft or vandalism by establishing a visible security presence throughout the area of responsibility.
  • Contributed to team cohesion and effectiveness with strong communication skills during daily briefings and debriefings.
  • Collaborated with law enforcement agencies to address potential threats in a timely manner.

Force Protection Officer

United States Navy, USN
01.2014 - 03.2015
  • Held accountable for safeguarding classified information while enforcing strict adherence to established policies and procedures.
  • Reduced incidents of theft or vandalism by establishing a visible security presence throughout the area of responsibility.
  • Contributed to team cohesion and effectiveness with strong communication skills during daily briefings and debriefings.

Watch Commander

United States Navy, USN
01.2010 - 01.2014
  • Increased officer safety by conducting thorough risk assessments and implementing appropriate safety measures.
  • Contributed to policy revisions and updates to ensure alignment with best practices.
  • Developed comprehensive operational plans for large-scale events, ensuring public safety and smooth proceedings.
  • Improved interdepartmental coordination through regular meetings, collaborative training sessions, and joint exercises.
  • Maintained open lines of communication with neighboring jurisdictions to enhance situational awareness and facilitate mutual aid when necessary.

Security Forces Member

United States Navy, USN
03.2012 - 10.2012
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Patrolled grounds to monitor status and safety of premises.

Convoy Team Member

United States Navy, USN
05.2011 - 03.2012
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Correctional Officer

United States Navy, USN
07.2008 - 01.2010
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.

Patrol Officer

United States Navy, USN
02.2006 - 07.2008
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.

Fast Food Team Leader

Mcdonalds, PDI FOODS
05.2004 - 02.2006
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.

Education

Leader Development Instructor - Training

United States Navy
San Diego, California
10-2023

Installation Training Officer - Training

United States Navy
Norfolk, Virginia
10-2021

Contracting Officer Representative - Engineering

Defense Aquisition Management University
Norfolk, Virgina
01-2017

Naval Physical Security Course - Force Protection

United States Navy NCIS
Norfolk, Virginia
07-2013

Licensed Practical Nursing - Nursing

Virginia College
Pensacola, Fl
05-2013

Law Enforcement Specialist Academy - Law Enforcement

United States Navy
Lackland, Texas
06-2006

Skills

  • Ethical leadership
  • Personal development
  • Motivational techniques
  • Influencing others
  • Coaching and mentoring
  • Operations management
  • Human resources management
  • Secret security clearance

Accomplishments

Combat Action Awardee and Navy Veteran Deployed during Operation Iraqi Freedom, Operation Enduring Freedom and Guantanamo Bay Detainee Operations.

Timeline

Leadership Instructor

United States Navy, USN
10.2023 - Current

Expeditionary Manager

United States Navy, USN
06.2023 - Current

Sexual Assault Victim Advocate

United States Navy, USN
10.2020 - 06.2023

Operations Manager

United States Navy, USN
03.2019 - 06.2023

Physical Security Officer

United States Navy, USN
09.2017 - 03.2019

Security Operations Supervisor

United States Navy, USN
08.2016 - 09.2017

Force Protection Officer

United States Navy, USN
03.2015 - 08.2016

Force Protection Officer

United States Navy, USN
01.2014 - 03.2015

Security Forces Member

United States Navy, USN
03.2012 - 10.2012

Convoy Team Member

United States Navy, USN
05.2011 - 03.2012

Watch Commander

United States Navy, USN
01.2010 - 01.2014

Correctional Officer

United States Navy, USN
07.2008 - 01.2010

Patrol Officer

United States Navy, USN
02.2006 - 07.2008

Fast Food Team Leader

Mcdonalds, PDI FOODS
05.2004 - 02.2006

Leader Development Instructor - Training

United States Navy

Installation Training Officer - Training

United States Navy

Contracting Officer Representative - Engineering

Defense Aquisition Management University

Naval Physical Security Course - Force Protection

United States Navy NCIS

Licensed Practical Nursing - Nursing

Virginia College

Law Enforcement Specialist Academy - Law Enforcement

United States Navy
Erica roten