Erik Oh
Las Vegas
Summary
Bringing a global approach to my management skills by working and living all over the world, I am eager to find a new home to grow. I have over 10 years of experience in various workplaces (sales and management), brands such as Emporio Armani, Burberry, Barneys, Saks Fifth Avenue, and even in casinos and hotels as an F&B manager. I would love the opportunity to be considered for this job. I am confident that I can strengthen this brand's ideas and values to employees and clients alike.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Hermes of Paris
01.2023 - 09.2025
- Launched multiple promotions and incentives to strengthen metiers that needs improvements
- Oversaw fine jewelry and watches, providing weekly trainings and sharing knowledge with the team
- Led team in implementing operational improvements, enhancing service delivery and customer satisfaction.
- Developed training programs for staff, increasing efficiency and fostering a collaborative work environment.
- Managed scheduling and staffing logistics, ensuring adequate coverage during peak operational hours.
Senior
Hermes of Korea
04.2021 - 12.2022
- CXE customer service trainer, and in charge of 2 metier’s (Fine jewelry, watches)
- Train employees the company’s brand values and ideas, assist to uphold proper service standards, and consistently meet 100% score on mystery shopper evaluations
- While contributing a minimum of 6% sales monthly in a store that does $200k average per day ($6-7 million per month), actively train employees on upcoming products and required knowledges (specializing in watches, RTW, and fine jewelry)
- Help drive up revenue by assisting the visual merchandising team with updated displays to target customer needs and trends (also focus on old-aging products)
General Manager
Tom Dixon Studio
03.2018 - 04.2021
- Hired, coached and mentored sales representatives in up-selling, cross-selling the Tom Dixon products including lighting, furnitures, and objets
- Worked with Vogue Korea and various other Korean magazines to promote the Tom Dixon brand through brand building, proper exposures, and marketing
- Led customer management personally, making sure VIP clients were up to date on all product updates and cared for
- Met and exceeded first year sales goals by 200% (roughly 3 million US dollars as target), with CRM, UPT, DPT accomplished particularly well
Sales Professional
Saks Fifth Avenue
01.2016 - 01.2018
- Achieved monthly sales goals and business objectives by rigorous customer management and showing strong and positive presence on the floor
- Maintained harmonious and cooperative workplace in a rather competitive and aggressive environment
- Worked closely with various designers and comprehended their individual styles and how to present and sell them to clients (Valentino, Marni, Alexander Mcqueen, Alaia, Celine, to name a few)
Senior Stylist
Barneys New York
03.2014 - 12.2015
- Maintained client book to create regulars and VIPs to ensure they keep coming back to the store
- Assisted customers with suit/dress alterations and fittings with assistance of the store’s seamstress
- Assisted clients create and complete looks (up-selling, figuring out the customer’s needs and wants)
- Worked with various high-end designer brands and contemporary brands seamlessly
Education
Hospitality Administration/Management -
Cesar Ritz Colleges
01.2009
Associate in Design and Visual Communications - General
Fashion Institute of Design & Merchandising
01.2005
Skills
- 5 years of experience in training employees in customer service and product knowledge
- Bilingual in Korean and English
- Strong computer skills such as Excel, SAP, Word, etc
Timeline
Assistant Manager
Hermes of Paris
01.2023 - 09.2025
Senior
Hermes of Korea
04.2021 - 12.2022
General Manager
Tom Dixon Studio
03.2018 - 04.2021
Sales Professional
Saks Fifth Avenue
01.2016 - 01.2018
Senior Stylist
Barneys New York
03.2014 - 12.2015
Associate in Design and Visual Communications - General
Fashion Institute of Design & Merchandising
Hospitality Administration/Management -
Cesar Ritz Colleges