Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Erik Oh

Erik Oh

Las Vegas

Summary

Bringing a global approach to my management skills by working and living all over the world, I am eager to find a new home to grow. I have over 10 years of experience in various workplaces (sales and management), brands such as Emporio Armani, Burberry, Barneys, Saks Fifth Avenue, and even in casinos and hotels as an F&B manager. I would love the opportunity to be considered for this job. I am confident that I can strengthen this brand's ideas and values to employees and clients alike.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Hermes of Paris
01.2023 - 09.2025
  • Launched multiple promotions and incentives to strengthen metiers that needs improvements
  • Oversaw fine jewelry and watches, providing weekly trainings and sharing knowledge with the team
  • Led team in implementing operational improvements, enhancing service delivery and customer satisfaction.
  • Developed training programs for staff, increasing efficiency and fostering a collaborative work environment.
  • Managed scheduling and staffing logistics, ensuring adequate coverage during peak operational hours.


Senior

Hermes of Korea
04.2021 - 12.2022
  • CXE customer service trainer, and in charge of 2 metier’s (Fine jewelry, watches)
  • Train employees the company’s brand values and ideas, assist to uphold proper service standards, and consistently meet 100% score on mystery shopper evaluations
  • While contributing a minimum of 6% sales monthly in a store that does $200k average per day ($6-7 million per month), actively train employees on upcoming products and required knowledges (specializing in watches, RTW, and fine jewelry)
  • Help drive up revenue by assisting the visual merchandising team with updated displays to target customer needs and trends (also focus on old-aging products)

General Manager

Tom Dixon Studio
03.2018 - 04.2021
  • Hired, coached and mentored sales representatives in up-selling, cross-selling the Tom Dixon products including lighting, furnitures, and objets
  • Worked with Vogue Korea and various other Korean magazines to promote the Tom Dixon brand through brand building, proper exposures, and marketing
  • Led customer management personally, making sure VIP clients were up to date on all product updates and cared for
  • Met and exceeded first year sales goals by 200% (roughly 3 million US dollars as target), with CRM, UPT, DPT accomplished particularly well

Sales Professional

Saks Fifth Avenue
01.2016 - 01.2018
  • Achieved monthly sales goals and business objectives by rigorous customer management and showing strong and positive presence on the floor
  • Maintained harmonious and cooperative workplace in a rather competitive and aggressive environment
  • Worked closely with various designers and comprehended their individual styles and how to present and sell them to clients (Valentino, Marni, Alexander Mcqueen, Alaia, Celine, to name a few)

Senior Stylist

Barneys New York
03.2014 - 12.2015
  • Maintained client book to create regulars and VIPs to ensure they keep coming back to the store
  • Assisted customers with suit/dress alterations and fittings with assistance of the store’s seamstress
  • Assisted clients create and complete looks (up-selling, figuring out the customer’s needs and wants)
  • Worked with various high-end designer brands and contemporary brands seamlessly

Education

Hospitality Administration/Management -

Cesar Ritz Colleges
01.2009

Associate in Design and Visual Communications - General

Fashion Institute of Design & Merchandising
01.2005

Skills

  • 5 years of experience in training employees in customer service and product knowledge
  • Bilingual in Korean and English
  • Strong computer skills such as Excel, SAP, Word, etc

Timeline

Assistant Manager

Hermes of Paris
01.2023 - 09.2025

Senior

Hermes of Korea
04.2021 - 12.2022

General Manager

Tom Dixon Studio
03.2018 - 04.2021

Sales Professional

Saks Fifth Avenue
01.2016 - 01.2018

Senior Stylist

Barneys New York
03.2014 - 12.2015

Associate in Design and Visual Communications - General

Fashion Institute of Design & Merchandising

Hospitality Administration/Management -

Cesar Ritz Colleges
Erik Oh