Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eun A Lim

Raw Fish Restaurant Owner
BUSAN

Summary

I mainly worked in customer service, and I thought I was talented in that field.
The customers who received my service were highly satisfied, and many of them came back again.
The restaurant I currently run directly serves fish dishes, and because it is clean and free of oil, many customers visit for business entertainment.
They visit with high expectations for the service.
It is a small restaurant, but there is always a line because it is a restaurant with many customers. As the owner, I was mainly in charge of customer service and serving, and there were many regulars and repeat customers. There were quite a few customers and employees of various nationalities in our restaurant, and it was very enjoyable to work with foreigners. Even though communication was awkward, we were able to meet each other's needs. Then, I came here because I wanted to challenge my dream of becoming a flight attendant, which I had wanted to do since I was young. I served customers for about 3 years, and I felt a sense of pride and accomplishment, so I want to achieve my dream in a bigger and higher place. Thank you.

Overview

7
7
years of professional experience

Work History

Owner

Me
01.2022 - Current
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Managed payroll, daily deposits, and cost controls.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Employee

SAMSUNG LIFE SERVICE
10.2017 - 04.2019
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

GED -

General Equivalency Diploma
South Korea
04.2001 -

Skills

Client Service

Customer Relations

Problem-solving abilities

Reliability

Adaptability and Flexibility

Interpersonal Skills

Excellent Communication

Teamwork and Collaboration

Continuous Improvement

Timeline

Owner

Me
01.2022 - Current

Employee

SAMSUNG LIFE SERVICE
10.2017 - 04.2019

GED -

General Equivalency Diploma
04.2001 -
Eun A LimRaw Fish Restaurant Owner