Eunhye(Grace) Yoo
Summary
Dedicated professional eager to maximize contributions, and support business and customer objectives. Strong interpersonal skills committed to employee development and retention.
Overview
7
7
years of professional experience
Work History
Trainee
Hong Kong Ocean Park Marriott Hotel
2023.08 - 2024.01
- Assisted in the planning and execution of company events, resulting in increased employee engagement.
- Provided customer service by promptly addressing inquiries, ensuring a high level of satisfaction.
English Instructor
Abel Academy
2019.03 - 2023.05
- Prepared self-developed English curriculum for multiple classes.
- Provided feedback to improve performance and establish academic
success.
Retail Sales Associate
The Face Shop
2016.08 - 2018.06
- Solved customer challenges by offering relevant products and services.
- Educated customers on current promotional offerings using persuasive selling tactics.
Education
MIB - Online Executive Master of Hospitality Management
Swiss Hotel Management School
Leysin, Switzerland03.2023
Bachelor of Arts - Hospitality English
Cyber Hankuk University of Foreign Studies
Seoul, South Korea02.2022
Diploma in Business Management -
Langara College
Vancouver, Canada05.2018
Skills
- Cross-cultural understanding
- Team Collaboration
- Adaptability and Flexibility
Additional Information
I-Guide Mentorship Program (Langara College, 2016-2018)
- Counseling and event management for new international students
References
Wilson Chan
Learning and Development Manager
Hong Kong Ocean Park Marriott Hotel
wilson.chan@marriotthotels.com
Timeline
Trainee
Hong Kong Ocean Park Marriott Hotel
2023.08 - 2024.01
English Instructor
Abel Academy
2019.03 - 2023.05
Retail Sales Associate
The Face Shop
2016.08 - 2018.06
MIB - Online Executive Master of Hospitality Management
Swiss Hotel Management School
Bachelor of Arts - Hospitality English
Cyber Hankuk University of Foreign Studies
Diploma in Business Management -
Langara College
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