Eunji Yoo

• Supported the launch and daily operations of the Naver Smart Store.

• Managed customer inquiries, order processing, and after-sales service requests.

• Developed customer service guidelines, FAQs, and operational procedures (SOPs).

• Assisted in the implementation of Chatbot workflows and customer communication processes.

• Collaborated with internal teams and regional stakeholders to improve customer experience and operational efficiency.

• Conducted analysis of order fulfillment and cancellation trends to support operational improvements.

• Operated and managed an independent e-commerce business, overseeing all aspects of daily operations.

• Achieved monthly sales revenue of up to KRW 200 million through product sourcing, online sales, and marketplace management.

• Conducted product sourcing, pricing strategy, product listing, and inventory management.

• Managed customer inquiries, order processing, shipping coordination, and after-sales service.

• Recruited, trained, and supervised employees to support business growth and operational efficiency.

• Developed and implemented sales strategies to increase revenue and improve customer satisfaction.

• Oversaw end-to-end business operations, including procurement, sales, customer service, logistics, and team management.

• Operated and managed a dance sport academy while maintaining professional athlete status.

• Provided dance sport training and coaching for students of various skill levels, from beginners to competitive dancers.

• Developed training programs and prepared students for competitions and performances.

• Managed academy operations, including student recruitment, customer relations, scheduling, and business administration.

• Organized promotional activities and community engagement programs to increase academy membership.

• Built and maintained long-term relationships with students and clients, contributing to business growth and customer retention.