Summary
Overview
Work History
Education
Skills
Timeline
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Eunjoo Seo

Eunjoo Seo

Customer Service Associate
Incheon

Summary

Experienced and dedicated customer service professional with 4 years of international study abroad in the United States. Possessing a background of 2 years customer service, including 1 year as a hotel restaurant server and 1 year as a barista. Skilled in delivering exceptional service, ensuring customer satisfaction, and contributing to a collaborate team atmosphere.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Barista

Starbucks
01.2023 - 02.2024
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Provided reasonable alternative to solve problem and maintain high standards of customer service.
  • Check our customers' survey results every week for feedback and share opinions with teams on what to do and how to improve for excellent service.

Hotel Restaurant Server

Paradise City Hotel - On The Plate
01.2019 - 01.2020
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for serve memorable experience to customers.
  • Attended to guests needs in timely manner, ensuring satisfaction throughout their dining experience.

Education

Associate of Applied Science - Business Administration And Management

College of Southern Nevada
Las Vegas, Nevada, United States
01.2020 - 12.2022

Skills

  • Customer Service

  • Team play

  • Communication

  • Positive Mindset

  • Cosmopolitan

Timeline

Barista

Starbucks
01.2023 - 02.2024

Associate of Applied Science - Business Administration And Management

College of Southern Nevada
01.2020 - 12.2022

Hotel Restaurant Server

Paradise City Hotel - On The Plate
01.2019 - 01.2020

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Eunjoo SeoCustomer Service Associate