Summary
Overview
Work History
Education
Skills
Languages
Hobby
Timeline
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Eunju Lee

Eunju Lee

Seoul

Summary

Energetic persom with delivering exceptional customer service and ensuring passenger safety. Excels in emergency situations, managing challenging scenarios calmly and efficiently. Brings positive attitude and commitment to upholding airline standards.

Overview

3
3
years of professional experience

Work History

Customer Cunsultant

Korean air
Seoul, South Korea
02.2026 - Current
  • Managed international flight reservations and ticketing operations, ensuring accurate and timely service delivery
  • Assisted passengers with travel changes, special requests, and complaint resolution, prioritising empathy and efficiency

Field Volunteer

Kunterbunt
München, Germany
08.2024 - 01.2025
  • Supported travelers with disabilities throughout daily activities and trips
  • Provided full-day assistance, including mobility, daily routines, and travel support

Wellness Instructor

High1 Resort (Five-Star Hotel)
Jeong-seon, South Korea
06.2023 - 02.2024
  • Led wellness programs including yoga sessions and tea experiences
  • Developed strong customer service and customer engagement skills through hands-on experience

Education

English Literature/Sociology

Seongkonghoe University
Seoul, Korea
08-2026

Exchange student

Pädagogische Hochschule Ludwigsburg
Ludwigsburg, Germany
02-2025

Skills

  • Customer service
  • Team collaboration
  • Emotional intelligence
  • Cross-cultural communication

Languages

English
Advanced
C1
French
Elementary
A2
German
Intermediate
B1
Japanese
Beginner
A1

Hobby

  • Yoga
  • Coffee tasting

Timeline

Customer Cunsultant

Korean air
02.2026 - Current

Field Volunteer

Kunterbunt
08.2024 - 01.2025

Wellness Instructor

High1 Resort (Five-Star Hotel)
06.2023 - 02.2024

English Literature/Sociology

Seongkonghoe University

Exchange student

Pädagogische Hochschule Ludwigsburg
Eunju Lee