Eunsu Kim
Customer Service Specialist
Suwon,Gyeonggi
Summary
Had a background in Customer Support Service and administrative roles.
Focused Customer Service Specialist offering for three years of combined experience in Automobile Business, office administration and Customer Service.
Skilled customer support protocols for Test Driving Service.
Brings extensive high-call and visit volume experience spanning half year working with Driving consumers. Superior computer skills and telephone etiquette.
Overview
3
3
Languages
2
2
Certifications
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Driving Center Manager
Kia Motors
Suwon, Gyeonggi
06.2020 - Current
- Worked for test driving customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help customer wherever needed.
- Used coordination and planning skills to complete customer's test-drive according to schedule.
- Monitored all trial company cars to ensure best condition.
- Managed customer's visits and 50 calls per day and coordinated schedules to maximize coverage during new model releasing season.
Bilingual Intern
Kia Motors Mexico
Monterrey, Nuevo Leon
07.2018 - 07.2019
- Translated variety of written communications, reports and documents into functional format.
- Actively listened to Local Staff, handled concerns quickly and escalated major issues to Korean Supervisor.
- Handled Daily Productivity Report to ensure No.1 Press shop productivity and progression in America.
- Summarized Overtime Work Record to report to head of production plant
- Received and processed stock into inventory management system.
Student Support Assistant
Hankuk Univ. Foreign Studies
Yongin, Gyeonggi
03.2018 - 06.2018
- Researched student's satisfaction and complaint
- Answered, responded to and transferred daily phone calls on multi-line phone system.
- Report list of various complaints of students to supervisor to improve and provide exceptional service.
- Created and updated post on school website and managed digital news to share information.
Education
Bachelor of Arts - Spanish Translation And Interpretation
03.2013 - 08.2020
- Minored in History
- Studied abroad at Universidad de Las Palmas de Gran Canaria as Erasmus Mundus Scholarship.
Skills
Written and Oral Communication skills
Microsoft Outlook, Word and Excel
Customer Relationship Management Software (CRM)
Inter-Department Collaboration
Talent Development
Schedule Coordination
Certification
Spanish Business Experts Course, Educon
Timeline
Driving Center Manager - Kia Motors
06.2020 - Current
Spanish Business Experts Course, Educon
12-2019
Bilingual Intern - Kia Motors Mexico
07.2018 - 07.2019
Student Support Assistant - Hankuk Univ. Foreign Studies
03.2018 - 06.2018
Oversea Volunteer at Arusha, Tanzania
01-2014
Hankuk University Of Foreign Studies - Bachelor of Arts, Spanish Translation And Interpretation
03.2013 - 08.2020