Summary
Overview
Work History
Education
Skills
Timeline
Eva  Lee

Eva Lee

Customer Service
Taipei

Summary

Proven track record in enhancing customer experience at Granda Service Co., LTD, showcasing strong problem-solving skills and high stress resilience. Expert in client communication and product integration, significantly improving service efficiency. Adept at team collaboration and possessing advanced TOEIC credentials, I excel in fast-paced environments, always delivering results beyond expectations.

Overview

13
13
years of professional experience

Work History

Customer Service

Granda Service Co., LTD
10.2018 - 06.2024

1. Respond in time when clients raise questions.

2. Assist clients to integrate our product/system, including API, back office related questions.

3. Sending notification to inform maintenance or new products release.

4. Test products

Reservationist

Diamond Tony's Italian Restaurant
03.2018 - 09.2018

1. To avoid no show, we charge deposit, so we need to explain the process, also other rules like we charge water fee NT40 per person, dress code, no slipper.

2. Remark all the details if customers have special needs, like proposal, birthday celebration, business meeting.

3. Reply questions on Facebook.

4. Helping sell lunch box in 101


Assistant

Tecs International
12.2011 - 12.2014

1. Make inspection report.

2. Make overdue report.

3. Help to do product inspection if needed.

4. Coordinate inspection schedule.



Education

Associate of Applied English - Applied English

National Taipei University of Business, Taipei, Taiwan
04.2001 -

Skills

1 Do smart if possible

Timeline

Customer Service - Granda Service Co., LTD
10.2018 - 06.2024
Reservationist - Diamond Tony's Italian Restaurant
03.2018 - 09.2018
Assistant - Tecs International
12.2011 - 12.2014
National Taipei University of Business - Associate of Applied English , Applied English
04.2001 -
Eva LeeCustomer Service