Lanji Quan
Ph.D. Student
Seoul
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Analytical Research Specialist with experience in experimental research and data analysis. Detail-oriented and methodical professional successful in developing in-depth research projects. Reliable team player with excellent communication and problem-solving skills. SSCI Journal Research Achievement : Quan, L., Al-Ansi, A., & Han, H. (2022). Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19. International Journal of Hospitality Management, 101, 103123.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Women's Fashion Boutique
Manager
Seoul
05.2016 - 07.2018
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Duty-free Shop at the Shilla Hotel
Stuff
Seoul
03.2013 - 10.2013
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
Duty-free Shop at the Walker Hill Hotel
Stuff
Seoul
10.2012 - 02.2013
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed team communications and information for meetings.
Korean Restaurant in Huangshan Golf Hotel
Manager
Huangshan
12.2011 - 05.2012
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Adhered to social distancing protocols and wore mask or face shield.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals through effective task prioritization and great work ethic.
Le Meridian Hotel
Internship
Shanghai
05.2011 - 11.2011
- Developed and maintained courteous and effective working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Ph.D. - College of Hospitality And Tourism Management
Sejong University
Seoul 09.2020 - Current
Master of Science - Tourism Management
University of Kang Won
Seoul 08.2013 - 02.2016
Bachelor of Science - Tourism Management
University of Yanbian
China 08.2008 - 07.2012
Skills
Teamwork and Collaboration
undefinedTimeline
Ph.D. - College of Hospitality And Tourism Management
Sejong University
09.2020 - Current
Women's Fashion Boutique
Manager
05.2016 - 07.2018
Master of Science - Tourism Management
University of Kang Won
08.2013 - 02.2016
Duty-free Shop at the Shilla Hotel
Stuff
03.2013 - 10.2013
Duty-free Shop at the Walker Hill Hotel
Stuff
10.2012 - 02.2013
Korean Restaurant in Huangshan Golf Hotel
Manager
12.2011 - 05.2012
Le Meridian Hotel
Internship
05.2011 - 11.2011
Bachelor of Science - Tourism Management
University of Yanbian
08.2008 - 07.2012
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