Fatma Erdogan
USA
Summary
Dedicated Utilities Equipment Repairer with extensive experience at the US Army, skilled in HVAC maintenance and troubleshooting. Proven ability to enhance operational readiness through efficient repairs and meticulous documentation. Strong communicator, fostering teamwork and training new personnel to ensure high-quality service and performance standards.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
Work History
Utilities Equipment Repairer
US Army
07.2022 - Current
- Competent in utility equipment repairs, including drash systems, portable heaters and air conditioners.
- Practiced troubleshooter with excellent diagnostics skills.
- Dedicated Utilities Equipment Repairer proficient in following maintenance schedules, repairing systems and completing readiness inspections.
- Capable of working with efficiency in even the most challenging situations to perform important repairs.
- Experienced in installing, testing and maintaining equipment in HVAC settings.
- Hardworking and reliable Utilities Equipment Repairer with strong ability in air conditioning and mechanics.
- Highly organized, proactive and punctual with team-oriented mentality.
- Trained new team members on utility equipment operations and maintenance procedures, fostering a skilled workforce.
- Leveraged strong communication skills while interfacing with operations staff to address their concerns regarding utilities equipment promptly and effectively.
- Completed documentation of work completed and filed in permanent records.
- Strong understanding of preventive maintenance and vehicle safety protocols, ensuring long-term reliability and performance.
Front Desk Agent
Camp Smith Semper Fit Center
07.2021 - 07.2022
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Managed membership sales,and providing information about gym programs and services.
Internship Student
The Westin Nanea Ocean Villas
06.2018 - 07.2019
- Observed method and job actions.
- Interacted with customers by phone, email or in-person to provide information.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Completed documentation and reports for business records.
- Worked under supervision of management and helped plan and organize daily work tasks.
- Completed administrative duties, including answering phones, taking messages, ordering inventory products, organizing work,place, and reply to emails.
- Learned new materials, processes and programs quickly.
- Assisted in special projects, working with supervisors in timely delivery of services.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
Server/ Hostess/Bartender
Grand Hyatt
04.2015 - 05.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Delivered quality services while maintaining friendly and welcoming environment.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Science - Tourism And Hotel Management
Mersin University
High School Diploma - Logistics and Transportation Services
Esenler ATML
No Degree - Utlities Equipment Repairer
Ordinance School
04.2001 -
Skills
Personal training and coaching
Professional Coding and Billing
First Aid and CPR (BLS)
MICROS POS
Ordering procedures
Clear and effective communication
Quality Management Standards
Microsoft Office Programs
Pressure testing
Power tools operation
Troubleshooting skills
Documentation skills
Air conditioning systems
HVAC maintenance
Time management
Certification
REFRIGERANT RECOVERY/ RECYCLE QUALIFICATION
Timeline
FIRST AID AND CPR
04-2025
REFRIGERANT RECOVERY/ RECYCLE QUALIFICATION
10-2022
Utilities Equipment Repairer
US Army
07.2022 - Current
Front Desk Agent
Camp Smith Semper Fit Center
07.2021 - 07.2022
PROFESSIONAL MEDICAL CODING AND BILLING
02-2021
Internship Student
The Westin Nanea Ocean Villas
06.2018 - 07.2019
Server/ Hostess/Bartender
Grand Hyatt
04.2015 - 05.2018
No Degree - Utlities Equipment Repairer
Ordinance School
04.2001 -
High School Diploma - Logistics and Transportation Services
Esenler ATML
Associate of Science - Tourism And Hotel Management
Mersin University
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