Rock climbing
GYU HYUN LEE
Service Lead (NOV Aftermarket Korea)
Geoje-si,48
Summary
As a Service Lead, dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
As a Senior Electrical Engineer, dedicated Project completion in time for the electrical field. It takes normally 9 -10 month including installation/pre-commissioning/commissioning/start up. During the period, supported trouble shooting/customer handling/daily schedule meeting/handing over all documents to the customer before the vessel delivery.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Service Lead
National Oilwell Varco
Geoje, Gyeongsangnamdo
07.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled day-to-day customer contact via phones and emails.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Volunteered in overseas locations and in various roles.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Senior Electrical Engineer
National Oilwell Varco
Geoje, Gyeongsangnamdo
02.2014 - 06.2017
- Prepared technical documentation for pre commissioning, commissioning of the drilling equipment
- Performed in-depth electrical acceptance testing of completed hardware and software.
- Administered both energized and de-energized testing on multi-design change packages of drilling equipment.
- Planned all project electrical/PLC resources and budgets.
- Initiated project management knowledge study and subsequently standardized project management practices for the electrical department.
- Supervised construction and pre-commissioning of electrical rooms and VFD rooms with the Shipyard workers.
- Coordinated design, tests, and build activities between cross-functional teams (NOV/ABB/Kongsburg/Shipyard)
Electrical Technician With PLC
National Oilwell Varco
Geoje, Gyeongsangnamdo
03.2010 - 12.2013
- Developed and maintained effective working relationships.
- Dedicated to complete the project within time frame
- Identified issues, analyzed information and provided solutions to problems.
- Carried out pre commissioning and commissioning of the drilling equipment with the shipowner.
- Supervised shipyard crew to install the drilling equipment as per the installation drawing.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Electrical Commissioning Engineer
Wartsila
Busan, Busan
09.2008 - 04.2010
- Coordinated with technical liaisons and construction team members to address technical issues for meeting project requirements regarding the 4 stroke W16V32 engines
- Analyzed, troubleshooting software problems and communicated possible solutions with development team.
- Provided device testing for monitoring progress, and recording defects.
- Logged device failures caused by unexpected reactions during testing.
2nd Engineer
C&KCL
Busan, Busan
03.2005 - 01.2008
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Engineering - Electrical And Control Engineering
Mokpo National Maritime University
Mokpo, Jeollanam-do 03.2001 - 02.2005
Skills
Service Contract Sales
undefinedCertification
PMP - Project Management Professional
Interests
Timeline
Service Lead
National Oilwell Varco
07.2017 - Current
PMP - Project Management Professional
02-2017
Senior Electrical Engineer
National Oilwell Varco
02.2014 - 06.2017
Electrical Technician With PLC
National Oilwell Varco
03.2010 - 12.2013
Electrical Commissioning Engineer
Wartsila
09.2008 - 04.2010
2nd Engineer
C&KCL
03.2005 - 01.2008
Bachelor of Engineering - Electrical And Control Engineering
Mokpo National Maritime University
03.2001 - 02.2005
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