Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Gabriel M. Massaquoi

Business Professional
Dongducheon

Summary

A skilled BBA graduate in Business Administration with four years of experience providing first-rate service to hotel guests and managing highly efficient customer service team. Experienced at facilitating efficient flow of customers from check-in to check-out.

Results-driven Inventory Control Professional with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments.

Special education teacher with four years spent in both contained and mainstream classrooms. Provided appropriate individualized student progress plans based on a student's specific needs.

Overview

10
years of professional experience
6
years of post-secondary education

Work History

Hangeol Textile
Dongducheon City, Gyeonggi

Inventory Controller
05.2018 - 07.2020

Job overview

  • Completed daily cycle counts to maintain accuracy of records.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Audited and corrected discrepancies in inventory numbers.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Built strong vendor relationships for timely goods and materials deliveries.

RLJ Kendeja Resort and Villas
Paynesville, Liberia

Receptionist
03.2012 - 06.2016

Job overview

  • Streamlined guest check-in process by rolling out a new hotel reservation system, making it 5X faster to check-in
  • Reorganized back-office filing system, making it quicker and easier to retrieve documents
  • Reserved hotel rooms over the phone, collected payments, and canceled/refunded bookings
  • Communicated with housekeeping and maintenance departments to resolve guest complaints and requests.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.

The Salvation Army, Len Millar School
Monrovia

Instructor
08.2011 - 07.2012

Job overview

  • Worked with student’s primary and high school students to hone their oral and written communication skills
  • Held a weekly writers' workshop that helped students of all ages gain a greater command of grammar and other concepts
  • Increased student participation via engaging lectures and assignments.
  • Developed individualized lesson plans based on each student's needs and skill level
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Reviewed class and student records to identify improvement opportunities.

Maretha International Preparatory School
3rd Street, Sinkor, Monrovia

Instructor
09.2010 - 07.2011

Job overview

  • Provided emotional, social and academic support for special-needs students at the primary level
  • Collaboratively worked with parents to address outside issues that may academically and socially impact students’ performance
  • Collaborated with teachers and counselors to provide a quality educational experience both in and out of the classroom
  • Wrote individualized Education Plans (IEPs) to tailor educational expectations to student abilities
  • Optimized learning plans based on student performance and feedback.
  • Communicated student progress to parents and guardians for collaborative approach to educational goals.

Education

Aston American University

BBA
08.2017 - 12.2022

University Overview

International Business Institute

Diploma from Project Management
09.2019 - 10.2019

University Overview

Infinity Global Connections

Certificate - Customer Service 201
10.2015 - 10.2015

University Overview

  • Professional development completed in Customer Service

Rob Samuelson Ltd
Monroviia, Liberia

Certificate - Advanced Customer Care from Customer Service
09.2012 - 10.2012

University Overview

  • Professional development completed in Advanced Customer Service and Guest Relations

The Salvation Army
17th Street Sinkor

Certificate, Classroom Management
07.2012 - 08.2012

University Overview

  • Certificate - Early Childhood Development and Lesson Planning

Skills

Service- Orientedundefined

Interests

Travelling, Listening to podcasts, real estates and investments

Timeline

International Business Institute
Diploma from Project Management
09.2019 - 10.2019
Inventory Controller
Hangeol Textile
05.2018 - 07.2020
Aston American University
BBA
08.2017 - 12.2022
Infinity Global Connections
Certificate - Customer Service 201
10.2015 - 10.2015
Rob Samuelson Ltd
Certificate - Advanced Customer Care from Customer Service
09.2012 - 10.2012
The Salvation Army
Certificate, Classroom Management
07.2012 - 08.2012
Receptionist
RLJ Kendeja Resort and Villas
03.2012 - 06.2016
Instructor
The Salvation Army, Len Millar School
08.2011 - 07.2012
Instructor
Maretha International Preparatory School
09.2010 - 07.2011
Gabriel M. MassaquoiBusiness Professional