GAHEE KIM
Jeonju
Overview
3
3
years of professional experience
Work History
Intern(EFL)
SOFITEL Ambassador Seoul Hotel&Serviced Residences
12.2024 - 02.2025
- Monitored and assisted in addressing guest preferences and dietary restrictions, ensuring personalized service.
- Supported in preparing and resetting tables after service, maintaining a professional environment.
- Assisted with supplies inventory, ensuring adequate stock levels and supporting the restocking process when needed.
Retail Executive
Ritz Carlton Millenia Singapore
08.2023 - 02.2024
- Assisted with guest inquiries and resolved issues to ensure guest satisfaction and meet their needs.
- Handled phone inquiries in a professional and efficient manner.
- Collaborated with other departments to coordinate and support the execution of annual events.
- Provided personalized assistance to guests with custom orders and hamper requests.
- Presented and sold retail products, offering detailed product descriptions to enhance customer experience.
- Led the daily cashiering duties, including using the Micros POS system for accurate transactions and reconciling financial reports at the end of each shift.
Server(Retail)
Ritz Carlton Millenia Singapore
08.2022 - 07.2023
- Assisted guests in fulfilling their needs and preferences, ensuring a positive experience.
- Responded to phone inquiries in a courteous and efficient manner, addressing customer requests.
- Presented and sold retail products, providing detailed descriptions to enhance customer understanding and satisfaction.
- Operated Micros POS system to process payments, handling cash and card transactions accurately.
- Prepared and submitted daily cashier reports, ensuring all financial transactions were properly recorded and reconciled.
Education
Bachelor of Science - Hotel Management
Jeonju Uiversity
Jeonju, Korea, South08-2025
Additional Work Experiences
- Tomato Pharmacy - Assisted customers with prescriptions and injuries in a professional manner. (04/2024 to 12/2024)
- Tous les Jours Bakery - Prepared beverages and maintained store cleanliness. (04/2021 to 02/2022)
- School International Exchange Agency - Provided support to international students regarding their school life, scholarships and visas.(03/2020 to 02/2021)
School Activities
- Spring,2025 - Student Buddy Program (Singapore)
- Fall,2024 - English Zone Mentor
- Spring,2024 - Student Buddy Program (Singapore)
- Spring,2022 - Marriott Academy Program
Timeline
Intern(EFL)
SOFITEL Ambassador Seoul Hotel&Serviced Residences
12.2024 - 02.2025
Retail Executive
Ritz Carlton Millenia Singapore
08.2023 - 02.2024
Server(Retail)
Ritz Carlton Millenia Singapore
08.2022 - 07.2023
Bachelor of Science - Hotel Management
Jeonju Uiversity
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