Gaia Ruberto

Welcomed and assisted international guests, ensuring a high standard of customer service in a luxury boutique environment. Handled check-in and check out procedures, reservations and guest inquiries both in person and via phone calls / email. Coordinated with housekeeping and maintenance staff to guarantee room readiness and guest satisfaction. Managed payments, billing, and daily reports with accuracy and attention to detail. Supported guests with local recommendations, travel arrangements and any type of special request. Trained and supported reception staff, improving customer service standards and operational performance. Supervised the front desk team, ensuring smooth daily operations and consistent delivery of high-quality guest services

Resolved complaints and special requests, demonstrating strong problem-solving and communication skills.

Oversaw billing, payments, and daily financial reports with accuracy.

• Assisted in maintaining a safe and positive camp environment through diligent supervision of the kids partecipating. Ensured timely camper drop-off and pick-up procedures, streamlining daily processes for efficiency.

Served as a positive role model for campers, fostering a sense of respect and responsibility within the camp community.

Managed conflict resolution among campers, promoting a harmonious environment while teaching valuable communication skills.

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients. Increased sales by building strong customer relationships and providing excellent service.

Helped customers locate products and checked store system for merchandise at other sites. Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.