GEONWOO KANG
Seoul
Summary
Dynamic and results-oriented professional with experience at JW Marriott Hotel. Excelled in fast-paced environments, demonstrating strong teamwork and first responder skills. Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing language skills to enhance quality of customer service and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Hotel Management Trainee
JW Marriott Hotel
2023.06 - 2024.05
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
Certified Lifeguard
Korean National Pool Centre
2022.06 - 2022.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Entered water immediately to pull struggling swimmers to safety.
Military Service
Republic of Korea Marine Corps
2020.10 - 2022.05
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Hotel Management
SHMS Swiss Hotel Management School
Leysin, Switzerland 02.2023
High School Diploma -
Beijing Concord College of Sino Canada
Beijing06.2019
Skills
Computer Skills
- Micros - Advanced
- Microsoft - Advanced
Certified Life Guard
- Lifeguard certification
- CPR and AED proficiency
Languages
Korean
Proficient
C2
English
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Timeline
Hotel Management Trainee
JW Marriott Hotel
2023.06 - 2024.05
Certified Lifeguard
Korean National Pool Centre
2022.06 - 2022.08
Military Service
Republic of Korea Marine Corps
2020.10 - 2022.05
Bachelor of Arts - Hotel Management
SHMS Swiss Hotel Management School
High School Diploma -
Beijing Concord College of Sino Canada
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