Geraldine Anne Tan
Subang Jaya
Overview
18
18
years of professional experience
Work History
Head of Department – International Hotel Management
Kyungdong University (KDU) Global Campus
2025.03 - Current
- Coordinate curriculum development and academic standards for the International Hotel Management program.
- Managed departmental operations, overseeing faculty recruitment, budgeting, and administrative workflows to ensure smooth functioning.
- Facilitated student mobility programs and developed internal talent initiatives to support student growth and career advancement.
- Organised university and departmental events, including matriculation ceremonies, sports activities, and student showcases to enhance community engagement.
Assistant Professor
Kyungdong University (KDU) Global Campus
2025.03 - Current
- Delivered lectures and developed engaging course materials for Hotel and Tourism department, enhancing student learning experience.
- Provided academic advising and mentorship to international students, supporting their academic success and integration into university life.
- Represented university at international education fairs and exhibitions across Taiwan, Mongolia, Uzbekistan, and online, promoting academic programmes and fostering global partnerships.
- Serve as a host and moderator for university events and international partner meetings.
Director of Library
Kyungdong University (KDU) Global Campus
2025.09 - 2026.02
- Supervised daily library operations, ensuring efficient service delivery and effective staff management.
- Managed procurement of academic resources and digital materials to enhance library offerings and support academic research.
- Supported organisation of university-level exhibitions and academic events, promoting engagement and showcasing scholarly work.
Lecturer
University of Wollongong (UOW) Malaysia
2023.05 - 2025.02
- Led the research and innovation cluster of the School of Hospitality, Tourism, and Culinary Arts (SHTCA) and contributed as a team member of the Research, Innovation, and Enterprise Committee (RIEC) at UOW Malaysia.
- Mentored students to support achievement of target grades.
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Designed, planned and taught lectures based on curriculum requirements and exams.
Research Project Executive
Ipsos
2022.02 - 2022.05
- Supported market research projects within Business Consulting team, contributing to project design, methodology development, data collection, analysis, and actionable recommendations.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
Senior Tourism Lecturer
Kirirom Institute of Technology
2019.01 - 2021.12
- Led tourism academic affairs as senior lecturer and student advisor, actively engaging in student recruitment and contributing to research initiatives within the institute.
- Mentored students to support achievement of target grades.
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Designed, planned and taught lectures based on curriculum requirements and exams.
Research Fellow
Asian Vision Institute
2019.01 - 2021.12
- Contribute to ongoing membership of think tank in Cambodia by writing policy briefs on tourism-related topics to inform policy decisions.
- Coordinated with senior researchers to design research methodologies, ensuring adherence to project objectives.
- Analysed and interpreted complex datasets, drawing meaningful conclusions to inform research.
- Published numerous articles in esteemed academic journals, establishing a reputation as a leading expert within the field.
Lecturer
Taylor’s University
2015.01 - 2019.12
- Lectured at the School of Hospitality, Tourism, and Events while pursuing a Doctor of Philosophy in Hospitality and Tourism (Research).
- Mentored students to support achievement of target grades.
- Used diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
- Designed, planned and taught lectures based on curriculum requirements and exams.
Research Assistant
Taylor’s University
2013.01 - 2014.12
- Managed research projects and data collection as a full-time research assistant while completing a Master’s in International Hospitality Management.
- Developed questionnaires and surveys, collecting data pivotal to research outcomes.
- Engaged with research participants, building rapport to facilitate the collection of high-quality data.
- Conducted comprehensive literature reviews to support ongoing research projects, enhancing the depth of studies.
Learning & Development Coordinator, Human Resources Department
Mandarin Oriental Kuala Lumpur Hotel
2011.01 - 2013.12
- Coordinated in-house training courses across departments and managed interns’ recruitment process while supporting interns' welfare and participating in events like Christmas party and auditing.
- Facilitated team-building exercises, strengthening interdepartmental relationships and improving collaboration.
- Measured quality and effectiveness of training programmes using established methods.
- Negotiated with vendors to secure cost-effective training solutions, maximising the return on investment for learning initiatives.
Human Resources Intern
Radisson Hotel Brunei Darussalam
2010.06 - 2010.12
- Supported Human Resources department during transition from Sheraton Hotel to Radisson Hotel, contributing as human resources generalist.
- Assisted in the recruitment process by screening CVs, scheduling interviews, and contacting candidates.
- Kept candidate records updated with current details from posting enquiries.
- Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
Human Resources Trainee
Genting Malaysia Berhad
2008.07 - 2008.12
- Supported recruitment efforts, facilitated learning & development initiatives, administered compensation & benefits, and coordinated employee services.
- Supported the recruitment process by posting job adverts, screening CVs, and scheduling interviews.
- Kept candidate records updated with current details from posting enquiries.
- Assisted in organising and facilitating new employee induction programmes to foster integration.
External Research Thesis Supervisor
Avid College
2021.11
- Supervised master's degree students in a research project, guiding them through methodology and analysis to enhance their academic skills.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
Education
DOCTOR OF PHILOSOPHY - Hospitality and Tourism (Research)
TAYLOR’S UNIVERSITY
Malaysia2021-01
MASTER’S IN INTERNATIONAL HOSPITALITY MANAGEMENT - Coursework and Research
TAYLOR’S UNIVERSITY
Malaysia2014-01
BACHELOR’S DEGREE IN TOURISM MANAGEMENT & ENGINEERING -
TAYLOR’S UNIVERSITY
Malaysia2010-01
Skills
- Research Analytical Skills
- Problem-solving
- Public Speaking
- Event Management
- Student Management
- Work Ethics
- Confidential Information Handling
- Project management
- Curriculum development
- Faculty recruitment
- Student mentorship
- Event coordination
- Academic advising
- Stakeholder engagement
- Cross-cultural communication
- Team collaboration
- Department development planning
- Negotiation
Accomplishments
- Certificate of Appreciation in recognition for Outstanding in Teaching Tourism Management, 2020-12-01
- Certificate of Appreciation in recognition for Outstanding in Teaching Tourism Management, 2020-06-01
- Scholarship (Recipient of Taylor’s University Tutorship Programme), 2015-01-01
- Best Research Paper Award (Taylor’s University 6th Graduate Research Colloquium), 2013-01-01
Websites, Portfolios and Profiles
https://www.linkedin.com/in/dr-geraldine-anne-tan-twy
Timeline
Director of Library
Kyungdong University (KDU) Global Campus
2025.09 - 2026.02
Head of Department – International Hotel Management
Kyungdong University (KDU) Global Campus
2025.03 - Current
Assistant Professor
Kyungdong University (KDU) Global Campus
2025.03 - Current
Lecturer
University of Wollongong (UOW) Malaysia
2023.05 - 2025.02
Research Project Executive
Ipsos
2022.02 - 2022.05
External Research Thesis Supervisor
Avid College
2021.11
Senior Tourism Lecturer
Kirirom Institute of Technology
2019.01 - 2021.12
Research Fellow
Asian Vision Institute
2019.01 - 2021.12
Lecturer
Taylor’s University
2015.01 - 2019.12
Research Assistant
Taylor’s University
2013.01 - 2014.12
Learning & Development Coordinator, Human Resources Department
Mandarin Oriental Kuala Lumpur Hotel
2011.01 - 2013.12
Human Resources Intern
Radisson Hotel Brunei Darussalam
2010.06 - 2010.12
Human Resources Trainee
Genting Malaysia Berhad
2008.07 - 2008.12
DOCTOR OF PHILOSOPHY - Hospitality and Tourism (Research)
TAYLOR’S UNIVERSITY
MASTER’S IN INTERNATIONAL HOSPITALITY MANAGEMENT - Coursework and Research
TAYLOR’S UNIVERSITY
BACHELOR’S DEGREE IN TOURISM MANAGEMENT & ENGINEERING -
TAYLOR’S UNIVERSITY