Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gisung Park

A General Office Job
Uijeongbu-si

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at The Ant Logics. Excelled in process improvement and effective communication, boosting customer satisfaction scores significantly. Skilled in team motivation and decision-making, fostering a collaborative and high-achieving environment. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience

Work History

Team Leader

The Ant Logics
09.2021 - 03.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • General sales and management
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Client Meeting General Manager
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Manager

Lotte Grobal Logistics CO,LTD
06.2017 - 08.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Computing - Computer Engineering

Gachon University
Republic Of Korea
04.2001 -

Skills

    Team Supervision

    Team motivation

    Quality Improvement

    Documentation And Reporting

    People Management

    Leading Team Meetings

    Goal Setting

    Client Support

    Key Performance Indicators

    Overseeing Daily Activities

    Team Leadership

    Process Improvement

    Effective Communication

    Decision-Making

Timeline

Team Leader

The Ant Logics
09.2021 - 03.2022

Manager

Lotte Grobal Logistics CO,LTD
06.2017 - 08.2021

Bachelor of Computing - Computer Engineering

Gachon University
04.2001 -
Gisung ParkA General Office Job