Giwon Gu
Sales Representative
23-18, Hagikso-ro 63beon-gil
Summary
Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Flexible Customer Solution Specialist works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
6
6
years of professional experience
Work History
Customer Solutions Specialist
B.Braun Korea
06.2024 - Current
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Increased client retention through personalized attention and proactive problemsolving.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Specialist
Fresenius Medical Care Holdings Inc.
11.2022 - 03.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sr Drug Supply Associate
Thermo Fisher Korea
04.2019 - 11.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced operational efficiency, implementing new software tools across departments.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Improved reporting accuracy, implementing new data management system.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
Education
BBA - Department of Future Convergence Management
Myongi University
Seoul03-2026
Skills
Client retention strategies
Goal setting and achievement
Collections management
Database maintenance
CRM software proficiency
Complaint investigation
Spreadsheet tracking
Teamwork
Call center experience
Teamwork and collaboration
Problem-solving skills
Microsoft office
Customer service excellence
MS office
Data entry
Stress tolerance
Customer relationship management (CRM)
Accomplishments
Site Relocation Project
Thermo fisher Scientific
Apr 2022 - Aug 2022
Performing the validation of new site & temperture controlled warehoused.
To reduce cost, a new facility contract was contracted and managed. Stock managed & relocated though the GMP guide line
Timeline
Customer Solutions Specialist
B.Braun Korea
06.2024 - Current
Customer Service Specialist
Fresenius Medical Care Holdings Inc.
11.2022 - 03.2024
Sr Drug Supply Associate
Thermo Fisher Korea
04.2019 - 11.2022
BBA - Department of Future Convergence Management
Myongi University