Gukbeen Im
Vancouver
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles across Hannam Supermarket and Korea Gyeonggido Company, among others. Leveraging exceptional team collaboration and Microsoft Excel proficiency, I significantly contributed to workplace efficiency and customer satisfaction, embodying a blend of technical and interpersonal skills vital for dynamic business environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Produce Stocker
Hannam Supermarket
Vancouver
08.2023 - 10.2024
- Maintained accurate inventory levels of produce products by restocking shelves and rotating stock.
- Received incoming shipments of produce and checked for quality assurance.
- Organized backroom storage areas to ensure safe, efficient stocking of fresh fruits and vegetables.
- Conducted daily inspections of produce items to ensure freshness and quality standards were met.
- Assisted customers with product selection, providing information on seasonal availability, nutrition values, recipes.
- Greeted customers in a friendly manner, responding promptly to inquiries and requests for assistance.
- Performed various tasks related to loading and unloading trucks such as stacking boxes or unboxing product onto pallets.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Assisted customers by locating items and loading heavy purchases in vehicles.
Server
Daebak bonga
Vancouver
01.2024 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Administrative Assistant Intern
Korea Gyeonggido Company
Sungnam
05.2022 - 11.2022
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Prepared, proofread, and edited correspondence, reports, spreadsheets, presentations, and other documents.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support to the executive team in a timely manner.
- Answered phone calls from customers regarding inquiries about services offered by the company.
- Maintained confidentiality of sensitive information related to clients or personnel matters.
- Responded promptly to all incoming emails and telephone calls in a professional manner.
- Created monthly reports on departmental activities using spreadsheet software programs such as Microsoft Excel.
- Organized files using electronic document management systems.
- Updated contact lists with current employee information on a regular basis.
Sales Associate
FILA KOREA
Sungnam
11.2020 - 03.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Food Service Worker
E-LAND F&B
Sungnam
02.2019 - 04.2020
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Properly stored all leftover food items after each shift.
Education
Bachelor of Arts - Economics
Kangnam University
Yongin07-2021
Skills
- Team member support
- Team collaboration
- Customer feedback management
- Exceptional customer service
- Stock rotation
- Product display
- Product pricing
- Workplace safety
- Letter preparation
- Mail handling
- Database management
- Social media and promotions
- Typing proficiency
- Microsoft Excel
- Microsoft Word
Certification
- CS Leaders
- JLPT N2
- Computer Specialist in spread sheet & Database Level 2
- Driver License
Languages
Korean
First Language
English
Intermediate (B1)
B1
Japanese
Intermediate (B1)
B1
Timeline
Server
Daebak bonga
01.2024 - 05.2024
Produce Stocker
Hannam Supermarket
08.2023 - 10.2024
Administrative Assistant Intern
Korea Gyeonggido Company
05.2022 - 11.2022
Sales Associate
FILA KOREA
11.2020 - 03.2021
Food Service Worker
E-LAND F&B
02.2019 - 04.2020
Bachelor of Arts - Economics
Kangnam University
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