Gwak TaeHoon

Sales

Seoul

Summary

Dynamic professional with experience at Sejong University, excelling in customer service and team management. Proven ability to enhance student experiences through proactive problem-solving and cultural engagement. Strong interpersonal skills complemented by effective time management, fostering collaboration and ensuring smooth operations in diverse environments.

Overview

year of professional experience

Language

Work History

part time job

Sejong University Financial Department

09.2023 - 02.2025

Assisted with administrative tasks such as organizing documents and managing office supplies to ensure smooth daily operations.
Provided in-person and phone support for student inquiries, handling both Korean and English-speaking visitors.
Proactively studied university policies regarding tuition when related inquiries increased, enabling independent issue resolution and reducing the workload of full-time staff.

Volunteer

Sejong University Global Buddy

03.2024 - 12.2024

Assisted international exchange students with adapting to life in Korea through personal guidance and ongoing support.
Planned and hosted cultural exchange events to foster interaction between local and international students.
Created and uploaded informative card news posts on Instagram covering event details and general tips for living in Korea.
Responded to inquiries and addressed issues from exchange students, ensuring a positive and comfortable experience.

Education

Bachelor’s Degree in Hotel And Tourism Management - Hospitality And Tourism Management

Sejong University

Seoul

04.2001 -

Skills

Positive interpersonal skills

Collaborative teamwork

Customer service

Team management

Time management

Additional Information

President, Hotelia Restaurant Simulation Club
Sejong University | Mar 2023 – Dec 2023

Trained new members and created an updated operations manual to improve service quality and consistency.
Conducted market research and identified target customer segments to implement effective marketing strategies.
Acted as the main liaison with campus facilities and the student council to coordinate logistics and ensure compliance.
Managed inventory and placed supply orders to maintain efficient cost control and resource availability.
Achieved a 60% increase in sales compared to the previous practicum by enhancing operational strategy and team performance.

Awards

Award Winner – Marine Tourism Product Idea Contest
Hosted by the Korea Maritime Foundation

Proposed innovative marine tourism solutions aimed at revitalizing declining fishing villages through community-based experiences.
Developed ideas tailored to local cultural and environmental characteristics, emphasizing sustainability and authenticity.
Recognized for business viability, leading to selection for a follow-up entrepreneurship training program.

Timeline