Gyeongjae Baek

• Worked with customers to understand needs and provide excellent service.
• Resolved problems, improved operations and provided exceptional service.
• Prepared variety of different written communications, reports and documents.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team-building activities to enhance working relationships.

● Description of job responsibilities

Planned, implemented and tracked sales and marketing strategies to promote brand products. (Project 1907, recycled plastic fiber, recycled plastic bags, etc)

-Online market management(Project 1907 official online market, stores in promising market platforms, planning sales)

-Logistics management(Management inventory, packaging, communicating with logistics)

-Support to run pop-up stores.

● Projects

-Writing material on Project 1907 NAVER blog about our brand news once a week

● Performance

-Made manuals(how to deal with fiber orders and how to manage online market)

● Description of job responsibilities

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Customer service for users who use Coupang web, application service by Inbound, outbound call

- Improving exchanging and returns process regarding products user ordered

- daily mean 40 ~ 50 calls

● Performance

- The best service of this month - once(peer vote, 3 total awardees)

- The best performance consultant of this month - once(granted by the team, 5 total awardees)

● Description of job responsibilities

- Supporting office work(writing documents, etc)

- PR the local office(making brochures, writing a press release, managing SNS like Facebook)

- Examining some projects that would be executed with other international organizations(e.g UNRWA)

- Arranging Palestine local news, reports of international organizations, etc for understanding the country