Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Haegyeong Jung

Hospitality Service Professional
Seoul

Summary

Dynamic hospitality professional with a proven track record at Park Hyatt Seoul, excelling in guest relations and customer service. Recognized for enhancing guest satisfaction through effective problem-solving and team collaboration. Skilled in managing high-volume operations while fostering loyalty through personalized service and strong communication abilities.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Front Desk Agent

Park Hyatt Seoul
11.2024 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

CEO's Secretary

SureM Co., LTD
07.2023 - 07.2024
  • Elevated corporate image through professional representation of the CEO in various settings including conferences, board meetings, and community events.
  • Demonstrated adaptability in supporting evolving priorities while maintaining focus on core responsibilities within tight deadlines.
  • Supported strategic planning efforts by contributing valuable insights based on extensive experience working alongside the CEO.
  • Championed cost-saving initiatives by negotiating vendor contracts and monitoring expenses for the CEO's office.
  • Managed the CEO's time effectively by prioritizing tasks, delegating when appropriate, and ensuring timely follow-up on action items.

Front Office Agent

Fairmont Ambassador Seoul
05.2022 - 06.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Front Desk Agent

A-One Hotel
09.2021 - 04.2022
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Education

High School Diploma -

Simseok High School
Gyeonggi-do, South Korea
02.2021

Bachelor's Degree - Hospitality Management

Hanyang Cyber University
Seoul
04.2001 -

Skills

Customer service

Guest relations

Team building

Listening skills

Hospitality services

Safety and security procedures

Problem-solving skills

Certification

TOEIC-910

Timeline

Front Desk Agent

Park Hyatt Seoul
11.2024 - Current

CEO's Secretary

SureM Co., LTD
07.2023 - 07.2024

Front Office Agent

Fairmont Ambassador Seoul
05.2022 - 06.2023

TOEIC-910

02-2022

Front Desk Agent

A-One Hotel
09.2021 - 04.2022

Bachelor's Degree - Hospitality Management

Hanyang Cyber University
04.2001 -

High School Diploma -

Simseok High School

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