Haegyeong Jung
Seoul,South Korea
Summary
Accomplished Business Associate offering background propelling various aspects of operations. Excellent accounting, budgeting and negotiation skills. Prioritizes multiple simultaneous projects and follows through to successful completion.
Maintains strong commitment to setting and achieving goals. Industrious Business Associate with 2 years of experience driving business success through collaborative, consultative approach. Determined to quickly solve complex problems and implement effective solutions. Highly skilled in market research with demonstrated proficiency in financial and business analysis.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
International Business Associate
SureM
Seoul, South Korea
08.2023 - Current
- Created presentations to highlight product features and benefits for potential customers overseas.
- Translated written texts from one language to another accurately and efficiently.
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Identified strategic partnerships and gathered market information to gain competitive advantage.
- Assisted with drafting business plans and preparing sales presentations.
- Suggested improvements to increase efficiency and profitability by reducing waste.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained organized filing system of paper and electronic documents.
Front Desk Agent
Fairmont Ambassador Seoul
Seoul, South Korea
05.2022 - 05.2023
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Processed payments accurately and efficiently.
- Issued room keys and escort instructions to bellhops.
- Resolved customer complaints promptly and courteously.
- Provided excellent customer service while upholding company policies.
- Addressed customer needs in a timely manner.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Computed bills, collected payments and made change for guests.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered phones, responded to inquiries, and took messages.
- Stayed current on local attractions and special events to help guests with entertainment options.
Front Desk / Concierge
Courtyard by Marriott Seoul Pangyo
Pangyo, South Korea
02.2022 - 04.2022
- Built and maintained productive relationships with employees.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Assisted with luggage storage and retrieval for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Prepared daily reports on occupancy levels, room availability and guest feedback.
Front Desk Agent
A-One Hotel
Seoul, South Korea
09.2021 - 02.2022
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Inputted guest information into computer system accurately and securely.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Posted charges, updated accounts and issued bills to departing guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Communicated safety processes and procedures with customers during emergencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Modified existing software systems to enhance performance and add new features.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Simseok High School
Gyeonggi-Do02-2021
Skills
- Effective Customer Upselling
- Merchandising Proficiency
- Account Servicing
- Team Member Motivation
- Staff Training and Motivation
- Quality Assurance
- Interpersonal Communication
- Computer Software Proficiency
- Supervision and Leadership
- Multitasking
- Client Support
- Relationship Building
- English Fluency
- Microsoft Office
- Critical Thinking
- Accurate Translation
- Personnel Supervision
- Information Sourcing
- Decision-Making
- Localization Research
- Client Service
Languages
Korean
First Language
English
Advanced (C1)
C1
Certification
- TOEIC / 910
Affiliations
- IELS Malta 2021.07 - 2021.09
- KAPLAN NY 2019.12 - 2020.02
- New-London Spicer High School 2018.09 - 2019.07
- International School New Zealand 2008-2009
Timeline
International Business Associate
SureM
08.2023 - Current
Front Desk Agent
Fairmont Ambassador Seoul
05.2022 - 05.2023
Front Desk / Concierge
Courtyard by Marriott Seoul Pangyo
02.2022 - 04.2022
Front Desk Agent
A-One Hotel
09.2021 - 02.2022
High School Diploma -
Simseok High School
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