Haeun Lee

With a long-standing passion for the aviation industry, I have been dedicated to building my career in the tourism and hospitality sector from the start. I graduated from a specialized high school focused on tourism and later transferred to Kyung Hee University to major in Hospitality Management, deepening my academic knowledge of the service industry. To strengthen my practical experience, I worked as a Customer Experience Specialist at Agoda, a global OTA company. In this role, I handled both B2B hotel suppliers and B2C customers, developing strong skills in conflict resolution and client relationship management. This experience allowed me to refine my ability to mediate between diverse interests and deliver tailored solutions to a global customer base. I further advanced my career by joining Emirates Airlines, where I supported various specialized customer needs and gained expertise in providing professional and personalized service, particularly to loyal premium customers, as Emirates is a full-service carrier offering exclusive services like Dubai Connect and chauffeur drive. Also responsible for ticket sales, contributing to customer acquisition. Developed strong skills in managing a wide range of customer needs and maintaining brand loyalty.