HAM JISEO
Associate Market Manager
GYEONGGI-DO
Summary
With strong problem-solving abilities and a deep understanding of consumer behavior, market trends, and strategic planning, I am ready to leverage data analysis and digital tools to translate them into actionable insights and strategies. I am eager to apply and further develop my analytical thinking and strategic planning skills in the role of Associate Market Manager.
Additionally, I am a sales professional with experience in managing high-performing teams and driving revenue growth. I focus on team collaboration and maintain a reliable, adaptable approach to meet changing market demands, achieving consistent results. Proficient in strategic planning, client relationship management, and sales strategy development, I have successfully driven growth in competitive environments.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Associate of Account Management
Coupang
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
CAPTAIN
PARK ROYAL, COLLECTION
MARINA BAY HOTEL
05.2022 - 11.2023
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Answered constant flow of customer calls with minimal wait times.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and-korean speaking customers.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Barista
BUKAK PALGAKJEONG CAFFE
03.2019 - 11.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
MBA - Hospitality F&B And Management
HANYANG CYBER UNIVERSITY
Seoul, South Korea 03.2023 - Current
Associate of Science - Food Services Management
HANYANG WOMEN'S UNIVERSITY
03.2019 - 02.2022
High School Diploma -
MANAGEMENT ACCOUNTS HIGH SCHOOL
03.2013 - 02.2016
Skills
Complaint resolution
Problem-solving abilities
Preparing reports
Team collaboration
Problem-solving
Oral communication
Flexible schedule
Supporting sales staff
Languages
Excellent,5,Very Good,4
Timeline
Associate of Account Management
Coupang
02.2024 - Current
MBA - Hospitality F&B And Management
HANYANG CYBER UNIVERSITY
03.2023 - Current
CAPTAIN
PARK ROYAL, COLLECTION
MARINA BAY HOTEL
05.2022 - 11.2023
Barista
BUKAK PALGAKJEONG CAFFE
03.2019 - 11.2019
Associate of Science - Food Services Management
HANYANG WOMEN'S UNIVERSITY
03.2019 - 02.2022
High School Diploma -
MANAGEMENT ACCOUNTS HIGH SCHOOL
03.2013 - 02.2016
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