Hangeul Kim

• Oversaw the ordering and inventory control of office products and amenities under tight budget situations by analyzing the monthly consumption tracking chart.
• Coordinated move-ins and move-outs mainly focused on enterprises of over 100 pax, collaborating closely with multiple departments and check sheets.
• Conducted regular surveys to assess member satisfaction with community offerings, resulting in targeted improvements based on feedback received, which raised our KPI up to a 55% increase from 0 points.
• Designed and implemented comprehensive onboarding and training programs for new hires, streamlining employee integration, and boosting operational consistency.
• Communicated company policies and updated operational guidelines to ensure team alignment and documentation accuracy.

• Responded swiftly to member requests and complaints via email and phone, scheduling follow-ups for rapid response in the milestone timeline.
• Administered member billing and tax invoices meticulously, supporting accurate financial operations for the facility.
• Enhanced community engagement by planning and executing community events that fostered workplace engagement and a positive office atmosphere.
• Conducted tours of the branch, and managed office move-in and move-out logistics.

Managing student safety from kindergarten to high school on the bus and during recess time from kindergarten to middle school. Additionally, time management for commuting to school is important. At the same time, supporting several departments' miscellaneous tasks (Elementary school dept, accounting dept., library, administration office, etc.).

• Maintained appropriate filing of personal requirements of long-term stay guests in each unit, while at the same time inspecting kitchens, bathrooms, and bedrooms designed for extended stays.
• Subscription services: Coordinating and managing applications and billing with third-party vendors for services such as newspapers, cable channels, and laundry.
• Handling daily payment records, ensuring safety during night shifts, and performing system-closing procedures.
• Setting up and managing ingredients for the international semi-buffet breakfast.

Organize and manage successful events from working different time shifts and places: Banquet, Seminar, Wedding etc. with attendance of over 200 people.

• Preparing requests for check-ins and organizing the cleaning procedures for check-outs assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned process for multi-group check-in for 15+ rooms per group.
• Handling more than 60 incoming call from OTA, In-bound call for creating reservation and inquiries.