Hannah Cowan
Colorado Springs, CO
Summary
Well-rounded professional with hands-on family care experience. Proficient in high-risk populations identification and fostering effective communication on the individual and community level. Excelled in client documentation and community outreach, demonstrating adaptability and a professional demeanor. Achieved significant client engagement through outreach and intake assessments.
Overview
8
8
years of professional experience
Work History
Family Resource Specialist
The Center for Family Development
02.2021 - 01.2022
- Completed comprehensive intake assessments of families to identify needs and determine eligibility for program services.
- Planned and executed outreach events and presentations to families and community organizations to promote benefits and partnerships.
- Documented intake assessment reports and used information to collaborate with case workers for family plans.
- Answered phone calls and provided new clients with required paperwork and program information to initiate service.
Intern
The Center for Family Development
01.2021 - 02.2021
- Assisted in filing, organizing, and working with the agency’s network database.
- Worked with clients during home visits, assessments, and community outreach events.
- Worked with families to develop positive and successful family relationships.
Site Assistant
YMCA Fun Company
11.2017 - 02.2021
- Modeled the YMCA core values: Caring, Honesty, Respect, and Responsibility.
- Actively lead and engage a group of 15 to 20 children ages 5 to 12 in physical and non-physical activity.
- Assisted in planning and implementing quality curriculum for the children.
- Assisted in maintaining county wide policies and procedures.
- Led summer camp outdoor and indoor activities during the months of June and July.
Hostess
Buffalo Wild Wings
06.2017 - 05.2018
- Greet and welcome all guests with a positive attitude and knowledge about company promotions and policies.
- Assisted staff and management with duties in a timely manner.
- Answered phone calls, receive orders, and direct messages to appropriate parties.
- Worked alongside team members to keep restaurant up to health codes and working efficiently.
Scholarship Worker/Caregiver
Austin Peay Little Govs Center
08.2016 - 12.2017
- Lead children ages 2-5 in educational and engaging activities.
- Prepared and provided food services for the children.
- Engaged in numerous training opportunities related to child care work.
- Filed and retrieved documents for administration purposes.
Sales Associate
Party City
05.2014 - 06.2017
- Provided excellent customer service by focusing on their requests and making recommendations to best fit their needs.
- Assisted leaders with store operations and duties.
- Cooperated with fellow coworkers to achieve a team approach to sales and customer service.
- Trained new associates in a timely and respectful manner in order to create a knowledgeable working staff.
Education
Bachelor of Science - Social Work
Austin Peay State University
Clarksville, TN 05-2021
Associate of Science - Liberal Arts
Austin Peay State University
Clarksville, TN 12-2020
High School Diploma -
Wilson Central High School
Lebanon, TN05-2016
Skills
- Community resources
- Child development
- Adaptability and flexibility
- Client interviewing
- High-risk populations identification
- Client documentation
- Effective communication
- Professional demeanor
Timeline
Family Resource Specialist
The Center for Family Development
02.2021 - 01.2022
Intern
The Center for Family Development
01.2021 - 02.2021
Site Assistant
YMCA Fun Company
11.2017 - 02.2021
Hostess
Buffalo Wild Wings
06.2017 - 05.2018
Scholarship Worker/Caregiver
Austin Peay Little Govs Center
08.2016 - 12.2017
Sales Associate
Party City
05.2014 - 06.2017
Bachelor of Science - Social Work
Austin Peay State University
Associate of Science - Liberal Arts
Austin Peay State University
High School Diploma -
Wilson Central High School
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