I am currently working as a train crew member, so I can work in cooperation with various colleagues.
A few days ago, there was a passengers who lost consciousness on the train, and the train team leader performed CPR, the senior broadcasted an announcement, and I brought an AED, so fortunately, I came to consciousness.
This experience has once again made me realize the importance of cooperation between colleagues.
-I dress properly and prepare for the crew with a crew log and equipment.
- Before the train depart, we inspect the train and greet customers.
-We go around the train and check customer's tickets.
-We make broadcasts, promotions, and announcement at stopping and ending stations.
-We provide guidance to customers who need help.
-We provide special services to customers using first class, such as wake-up service.
I dress properly and prepare for the crew with a crew log and equipment.
- Before the train depart, we inspect the train and greet customers.
-We go around the train and check customers’ tickets.
-We make broadcasts, promotions, and announcements at stopping and ending stations.
-We provide guidance to customers who needed help.
-We provide special services to customers using first class, such as wake-up service.
-We provide guidance on tickets, customer inquiries, and inconveniences through communication.
-Guide vulnerable customers, such as the disabled and senior citizens, and check and handle lost items.
-The cleanliness of the theater was maintained through handover.
Active Listening
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