Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hayeon Layla Im

Hayeon Layla Im

Summary

Diligent Cabin crew candidate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

English Instructor

Pearl & Ade English Academy
07.2025 - Current
  • Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
  • Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.

Customer service representative

TDCX
05.2022 - 01.2024
  • Representing of Vestiaire Collective, French Luxury resale platform
  • Outbound and inbound call, email, and live chat support for second-hand luxury fashion sales and trading platform
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Digital Marketing Consultant

TDCX
05.2021 - 03.2022
  • Representing Google ads, Upselling and making outbound calls for our potential clients
  • Communicating clearly with foreign colleagues to ensure high-quality service
  • Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations

Education

Bachelor of Arts - History

Kyungpook National University

Skills

    Empathy and sensitivity

    Friendly, positive attitude

    Flexible and adaptable

Certification

Licensed TOEIC speaking Level.7 - 2025

Timeline

English Instructor

Pearl & Ade English Academy
07.2025 - Current

Customer service representative

TDCX
05.2022 - 01.2024

Digital Marketing Consultant

TDCX
05.2021 - 03.2022

Bachelor of Arts - History

Kyungpook National University
Hayeon Layla Im