Hayeon Layla Im
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Summary
Diligent Cabin crew candidate with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
English Instructor
Pearl & Ade English Academy
07.2025 - Current
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
- Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.
Customer service representative
TDCX
05.2022 - 01.2024
- Representing of Vestiaire Collective, French Luxury resale platform
- Outbound and inbound call, email, and live chat support for second-hand luxury fashion sales and trading platform
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Digital Marketing Consultant
TDCX
05.2021 - 03.2022
- Representing Google ads, Upselling and making outbound calls for our potential clients
- Communicating clearly with foreign colleagues to ensure high-quality service
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations
Education
Bachelor of Arts - History
Kyungpook National University
Skills
Empathy and sensitivity
Friendly, positive attitude
Flexible and adaptable
Certification
Licensed TOEIC speaking Level.7 - 2025
Timeline
English Instructor
Pearl & Ade English Academy
07.2025 - Current
Customer service representative
TDCX
05.2022 - 01.2024
Digital Marketing Consultant
TDCX
05.2021 - 03.2022
Bachelor of Arts - History
Kyungpook National University