Duties: Provide sales and services to foreign VIP customers
Achievements: Achieved outstanding sales performance, successfully acquired new clients through relationship building, and recognized for excellent client retention
Relationship Manager
Citi Bank
06.2020 - 08.2024
Duties: Managed financial services for foreign executives and VIP clients, handled foreign exchange (FX) sales and personalized loan consulting, conducted one-on-one client meetings and professional presentations, and provided tailored solutions based on active listening
Achievements: Achieved outstanding sales performance in FX and loan sectors, recognized for persuasive communication and relationship-building skills and maintained long-term client satisfaction
Global Coach, Consultant (Intern)
SIM (Singapore Institute of Management)
07.2018 - 08.2018
Duties: Assisted in program development and strategic ideation for global training sessions, and engaged with international students for collaborative activities
Achievements: Earned “Excellent Presenter Award” in international competition, contributed to a significant increase in program sales, and enhanced cross-cultural competence and communication skills
Customer Service Crew (Beauty Consultant, Sales Assistant, Cashier, Cleaner)
Olive Young
01.2016 - 12.2016
Duties: Assisted customers with product selection and skincare consultations, operated POS systems, managed inventory, and maintained cleanliness, provided interpretation service for foreign tourists, and worked collaboratively in a fast-paced retail team environment
Achievements: Maintained punctuality and reliability across all assigned roles, praised for calmness and efficiency under pressure, and strengthened teamwork and multitasking ability in high-traffic settings
Education
Bachelor of Arts - Business Administration
Korea University
02.2021
Certificate of Completion - Exchange Program
University of Hawaii at Manoa
05.2018
Skills
PPE compliance
Active listening
Analytical
MS office
Language
English (fluent)
Korean (native)
Hobbies and Interests
Baking, cooking international dishes, swimming, strength training at the gym for wellness and discipline
Timeline
Relationship Manager
Citi Bank
06.2020 - 08.2024
Global Coach, Consultant (Intern)
SIM (Singapore Institute of Management)
07.2018 - 08.2018
Customer Service Crew (Beauty Consultant, Sales Assistant, Cashier, Cleaner)