Heejae Rosie Cho
Gangnam-gu
Summary
Dynamic team manager with expertise in workflow optimization, staff development, and fostering positive work environments. Proven ability to enhance team performance and drive customer satisfaction through effective communication and problem-solving. Results-driven professional with a strong background in customer relationship management and team leadership. Skilled in training and development, with a track record of resolving conflicts and enhancing collaboration across departments to achieve organizational goals. Results-driven Team Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and strategic planning. Excel in communication, adaptability, and problem-solving, ensuring success in fast-paced environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Manager, Louis Vuitton
Hyundai Coex Women, Hyundai Coex Men, Lotte Jamsil Men
01.2024 - Current
- Led team meetings to discuss project updates and address concerns.
- Coordinated schedules and resources to ensure efficient workflow.
- Trained new team members on company policies and procedures.
- Monitored team performance to maintain high standards of quality.
- Facilitated communication between departments to enhance collaboration.
- Resolved conflicts within the team to foster a positive work environment.
- Developed training materials to support ongoing staff development.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Coached team for success by using corrective action processes.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Management Trainee, Louis Vuitton
Hyundai Coex Women
01.2023 - 12.2023
- Assisted managers in daily operations and workflow management.
- Collaborated with teams to implement process improvements and efficiency initiatives.
- Analyzed customer feedback to identify areas for service enhancement.
- Participated in team meetings to discuss business strategies and operational goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Management Trainee, Louis Vuitton
Communication Department
07.2022 - 12.2022
- Assisted managers in daily operations and workflow management.
- Collaborated with teams to implement process improvements and efficiency initiatives.
- Coordinated project timelines and communicated updates to stakeholders regularly.
- Learned company processes, procedures and employee role functions.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Assisted in financial forecasting and budgeting processes alongside finance managers.
Client Advisor, Louis Vuitton
Hyundai Main Women
08.2021 - 06.2022
- Advised clients on product features and benefits best suited for their individual needs.
- Assisted clients with inquiries and provided product information.
- Processed payments accurately and efficiently according to established guidelines.
- Conducted follow-up calls to ensure client satisfaction and retention.
Education
Media Communication
Sungshin Women's University
09-2021
Skills
- Team management
- Customer relationship management
- Workflow optimization
- Staff development
- Customer focus
- Performance appraisal
- Employee engagement
- Self motivation
- Foreign language fluency (Korean, English, Chinese, Spanish)
- Foreign language translation (Korean, English)
Languages
Korean
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Intermediate (B1)
B1
Spanish
Beginner (A1)
A1
Timeline
Team Manager, Louis Vuitton
Hyundai Coex Women, Hyundai Coex Men, Lotte Jamsil Men
01.2024 - Current
Management Trainee, Louis Vuitton
Hyundai Coex Women
01.2023 - 12.2023
Management Trainee, Louis Vuitton
Communication Department
07.2022 - 12.2022
Client Advisor, Louis Vuitton
Hyundai Main Women
08.2021 - 06.2022
Media Communication
Sungshin Women's University
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