HEE JUNG JU
SEOUL
Summary
Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry.
Highly skilled in responding to emergency situations and remaining cool under pressure.
Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills.
Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Korean Air
Seoul
08.2009 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Relayed updates and information to passengers after confirming key details with pilot.
Korean Dancer
Namsan Hanok Village
Seoul
06.2007 - 05.2008
Performanced Korean traditional dance such as Korean fan dance and adrum dance etc.
Education
University - Korean Dance
Korean National Sports Universary
Songpa-gu, Seoul02.2008
Skills
- Crew Coordination
- Greet Guests
- Public Speaking
- Guest Services
- Food and Beverage Service
- Beverage Service
- Pre-Flight Briefings
- Relationship Management
- Customer Needs Assessments
- Guest Satisfaction
- Time Management
Timeline
Flight Attendant
Korean Air
08.2009 - Current
Korean Dancer
Namsan Hanok Village
06.2007 - 05.2008
University - Korean Dance
Korean National Sports Universary
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