Heekyoung Kim
Seoul,South Korea
Summary
Dedicated and detail-oriented Trade and Operations Specialist with over 8.5 years of experience in global supply chain management, buyer communications, and production coordination. Proven track record in managing complex logistics for diverse industries including food packaging, hazardous materials (Gas), and OEM apparel. Expert in navigating international trade regulations and optimizing shipping schedules to ensure on-time delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Mondi KSP
07.2022 - 02.2026
- Managed end-to-end order processing for food packaging (pouch & cap) for major buyers in the USA (Nestle & Hormel Foods,) Chile (Purefruit & Fruselva,) and Mexico (Sabormex & La costena.)
- Coordinated domestic and international logistics (Thailand factory) and managed comprehensive trade documentation (Invoice, PL, Export Licenses).
- Facilitated monthly sales closing, corporate reporting to HQ, and managed external credit limits.
Customer Service Specialist
Seyoo Corporation
04.2017 - 06.2019
- Overseas order management for butane gas and portable burners (Hazardous Materials) for the Australian market.
- Liaised with major retailers including Big W, K-mart, and Woolworths via Amalgamated Hardware Merchants Ltd.
- Managed specialized shipping schedules for hazardous goods, issued Certificates of Origin (CO), and participated in international trade fairs (SIAL China, HKDC Food Expo).
Sales Manager
Hansoll Textile
06.2016 - 03.2017
- Handled OEM apparel production orders (Knitwear/Children's) for Kohl’s (USA).
- Coordinated production across factories in Vietnam, Indonesia, Guatemala, Cambodia, and Philippines.
- Led Buyer Direct Co-creation projects for R&D styling and managed raw material sourcing/testing.
Sales Manager
Choi&Shin Textile
07.2014 - 03.2016
- Managed knitwear and swimwear OEM orders for PVH Speedo (USA) and Country Road (Australia).
- Supervised production cycles in Indonesia and Vietnam to ensure timely shipment.
- Achievement: Awarded 'The Best Products' for On-Time Delivery at the 2015 PVH Speedo Vendor Fair.
Education
Bachelor of Arts - Social Science
York University (Canada)
2014
Kingsway College (Canada)
High school2007
Skills
- Order management
- Logistics coordination
- Trade documentation
- Sales reporting
- International shipping
- Client interaction
Languages
English
Advanced
C1
Certification
- OPIC (Advanced Low)
- TOEIC (875)
- MOS PowerPoint
- Special Training: Order Procedure Training at Li & Fung (Shenzhen, China)
Timeline
Customer Service Specialist
Mondi KSP
07.2022 - 02.2026
Customer Service Specialist
Seyoo Corporation
04.2017 - 06.2019
Sales Manager
Hansoll Textile
06.2016 - 03.2017
Sales Manager
Choi&Shin Textile
07.2014 - 03.2016
Bachelor of Arts - Social Science
York University (Canada)
Kingsway College (Canada)