Heeseo Moon

Led B2B international sales operations for the Dell account, including market analysis, supply chain management, and annual price and volume negotiations.

[Business Planning]

• Developed mid- to long-term business plans through in-depth market research on PC and Optical Disc Drive (ODD) sectors.
• Monitored and managed long-term inventory levels to avoid overstock or shortages.

[Customer Management, SCM, Sales Support]

• Negotiated annual volumes and pricing agreements with clients during business trips to Singapore (GCM) and Malaysia (GSM).
• Managed global shipment planning and logistics for key regions including the U.S., China, Europe, Latin America, and Southeast Asia.
• Conducted regular PSI (Production, Sales, Inventory) updates
• Managed lifecycle strategies for product EOL (End of Life), including spare parts inventory and LTB (Last Time Buy) agreements.
• Managed rebate, expenses, and insurance limits with customer and JIT service company.
• Responded to RBA audits and addressed ESG-related issues.

[TASK1: US Tariff Strategy]

• Monitored tariff policy changes and industry trends.
• Led price increase negotiations to reflect tariff burdens.
• Responded to the demand upside resulting from Mexico’s mutual tariff exemption.
• Developed processes for tariff payments and reconciliation.

[TASK2: Refurbish ODD Market Exit]

• Analyzed low-cost Chinese products purchased from Amazon US bestsellers by disassembling and inspecting them.
• Reported instances of used products being sold as new on Amazon, leading to the suspension of these listings.
• Achievement: Successfully boosted Dell’s product ranking to #1 on Amazon US Bestsellers, maximizing both customer and company sales.