Hei Yeon Lee
Online Marketing Expert
Seoul
Summary
Experienced with managing store operations, including inventory control and customer service. Utilizes problem-solving skills to enhance operational efficiency and customer satisfaction. Strong understanding of team leadership and compliance requirements.
Overview
3
3
years of professional experience
1
1
Language
Work History
Store Operator
Olive Young
12.2022 - 12.2024
- Managed daily store operations, including opening and closing procedures, cash handling, and employee scheduling.
- Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
- Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation.
- Increased customer satisfaction through exceptional service and knowledgeable product recommendations.
Online Marketing Assistant
Sisley
11.2021 - 11.2022
- Provided support in developing sales presentations, incorporating compelling visuals and persuasive copy.
- Assisted in planning and executing promotional events, resulting in increased brand exposure and customer acquisition.
- Created and managed landing pages for products.
- Collected and analyzed data to improve strategies.
Education
Bachelor of Arts - Communications
University At Albany
Albany, NY 04.2001 -
Skills
Customer service
Problem-solving
Customer service management
POS systems
Relationship building and management
Verbal and written communication
Multitasking and organization
Training and mentoring
Timeline
Store Operator
Olive Young
12.2022 - 12.2024
Online Marketing Assistant
Sisley
11.2021 - 11.2022
Bachelor of Arts - Communications
University At Albany
04.2001 -
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