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Hi, I’m
Helen Okitundu
Sales & Marketing Executive
Seoul,Dongjak-Gu
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
5
years of post-secondary education
6
Languages
Work History
GmoneyTransSeoul, 11
Customer Service Representative
06.2023 - 12.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries day by day of more than 50 calls and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Thiermar Company DRCKolwezi
HR & Marketing Manager
11.2021 - 06.2022
Job overview
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Increased sales by 100% (double sales found and increased customers satisfaction)
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Continually maintained and improved company's reputation and positive image in markets served.
- Managed budget allocation and resource utilization to maximize marketing ROI
Mariswe Consulting SA
Mining Road Construction ICU Administrator
05.2019 - 08.2019
Job overview
- Computerized office activities, maintained contractors and workers communications, and tracked records through delivery.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze 30 daily hauls and loads operational data of tracks on site.
- Collected, arranged, and input information into database system.
CosCo EnC
Executive Assistant to the Chief Executive Officer
06.2018 - 10.2018
Job overview
- Organized and coordinated conferences and monthly meetings with DRC officials and politicians
- Responded to emails and over hundreds other correspondences to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Conducted research and analyzed data to provide detailed reports on various business topics such as local and regional environment projects, mining road construction project and campaign strategies
- Handled confidential and sensitive information with discretion and tact.
Safari Beach N'seleKinshasa
Resort Manager
01.2018 - 06.2018
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Supervised team of 2 front desk agents and helped to resolve issues arising during shifts
- Oversaw day-to-day operations of 36 rooms hotel with staff of 44 employees
Education
Leadership Academia UniversityKinshasa, DRC
Bachelor of Arts from Leadership & Governance
12.2019 - 11.2020
University Overview
- Final Grade: 63% but must complete 4 courses to obtain the final grade
- Completed Coursework: Globalization and National Development; Macroeconomic; Bilateral, multilateral partnership and political sanctions, Developments of Administrative Institutions in the DRC, Public Administration, Modern Political System 2020
- Study Abroad: English, Science, Geography, Reading, Arts, Computer - Pickering Middle School Junior, Boston, Lynn, Massachusetts
- Assistant to the Chief of Staff of the Senior Coordinator, Mécanisme National de Suivi (National Monitoring Mecanism), Completed September 2020
- Thesis Paper: Major constraints and their impacts on national development, (Major constraints that hinder the improvement of the lives of Congolese and their impacts on national development)
Bel Campus University of TechnologyKinshasa, DRC
Undergraduate from International Relations And Affairs
01.2013 - 10.2014
University Overview
- IMF Contribution to Third World Development Case of DRC, June 2013
Nyota School ComplexKinshasa, DRC
High School Diploma
09.2007 - 07.2009
Skills
Information Security
Project Management Abilities
Proofreading
Team Development
Strategic Sales Knowledge
Key Stakeholder Relationship Building
Problem-Solving Abilities
Administrative Support
Customer Relationship Management (CRM)
Microsoft Office Suite
Training Development Aptitude
Computer Proficiency
Brand Representation
Interests
Reading
Writing
Filmmaking
Community Development
Timeline
Customer Service Representative
GmoneyTrans
06.2023 - 12.2023
HR & Marketing Manager
Thiermar Company DRC
11.2021 - 06.2022
Leadership Academia University
Bachelor of Arts from Leadership & Governance
12.2019 - 11.2020
Mining Road Construction ICU Administrator
Mariswe Consulting SA
05.2019 - 08.2019
Executive Assistant to the Chief Executive Officer
CosCo EnC
06.2018 - 10.2018
Resort Manager
Safari Beach N'sele
01.2018 - 06.2018
Bel Campus University of Technology
Undergraduate from International Relations And Affairs
01.2013 - 10.2014
Nyota School Complex
High School Diploma
09.2007 - 07.2009