MS Office (Excel, PowerPoint, Outlook)
Hyejin Park
Analytical Problem Solver With Customer Support Experience
Seoul
Summary
Analytical and service-oriented professional with experience in technical research, project coordination, and customer-facing roles.
Strong ability to explain complex technical concepts clearly and resolve issues in a structured and calm manner.
Experienced in cross-functional collaboration and international customer communication.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Research Assistant
Yonsei University
02.2025 - 02.2026
- Analyzed complex computational models and interpreted technical data to identify system behaviors and performance issues.
- Collaborated with cross-functional team members to communicate findings clearly and document structured solutions.
Web Platform Planner
Magic Ecole
06.2021 - 08.2022
- Coordinated between development teams and stakeholders to clarify project requirements and define system functionalities.
- Structured ambiguous user requests into actionable technical tasks.
- Facilitated cross-functional communication to ensure alignment and timely execution of project goals.
- Developed documentation and prototypes to improve clarity and reduce implementation errors.
Tour Guide Trainee
Nike Tour
11.2019 - 01.2020
- Assisted senior tour guides in coordinating group travel activities and managing customer inquiries.
- Delivered clear explanations of cultural sites and travel logistics to international participants.
- Handled unexpected schedule changes and customer concerns with a calm and solution-oriented approach.
- Developed strong interpersonal and cross-cultural communication skills in a fast-paced environment.
Kitchen Staff & Customer Service Associate
Yoku Sushi
08.2017 - 04.2018
- Prepared sushi and managed food orders while directly assisting customers in a fast-paced environment.
- Communicated clearly with customers regarding menu options, special requests, and order adjustments.
- Maintained accuracy under pressure during peak hours while ensuring high-quality service.
- Handled customer feedback and resolved minor issues promptly to maintain positive dining experience.
Academic Mentor
Samsung Dream Class
07.2013 - 08.2015
- Provided structured after-school tutoring to underprivileged middle school students.
- Adapted teaching methods to individual learning styles to improve understanding and engagement.
- Built trust-based relationships and handled student concerns with patience and clear communication.
- Strengthened ability to explain complex concepts in a simple and accessible manner.
Event Operations Volunteer
International Congress of Mathematicians (ICM 2014)
07.2014 - 08.2014
- Supported international participants by managing venue logistics and providing on-site guidance.
- Assisted with event coordination, crowd flow management, and emergency response support.
- Communicated clearly with diverse global attendees to ensure smooth event operations.
- Demonstrated calm problem-solving skills in a fast-paced environment.
Education
Master of Science - Mathematics
Kyung Hee University
Seoul, South Korea 04.2001 -
Bachelor of Science - Applied Mathematics
Kyung Hee University
Suwon, South Korea 04.2001 -
Skills
Technical Problem Analysis
Customer Communication
Cross-functional Collaboration
MS Office Proficiency
Structured Documentation
Calm Issue Resolution
Software
Basic programming knowledge (Python, C/C, MATLAB)
Timeline
Research Assistant
Yonsei University
02.2025 - 02.2026
Web Platform Planner
Magic Ecole
06.2021 - 08.2022
Tour Guide Trainee
Nike Tour
11.2019 - 01.2020
Kitchen Staff & Customer Service Associate
Yoku Sushi
08.2017 - 04.2018
Event Operations Volunteer
International Congress of Mathematicians (ICM 2014)
07.2014 - 08.2014
Academic Mentor
Samsung Dream Class
07.2013 - 08.2015
Master of Science - Mathematics
Kyung Hee University
04.2001 -
Bachelor of Science - Applied Mathematics
Kyung Hee University
04.2001 -